The Servicing LandscapeHas Forever ChangedWith new regulations and new technologies,mortgage servicing is a vastly different industrythan it was five years ago.
From Pain To Gain: A Transformed Servicing Landscape Five Years Later
By Ken Knudsen & Michael Adomatis
New technology solutions facilitating ease of integration and real-time data exchange have altered the servicing landscape forever.
Customer Service In The Training Spotlight
By Alice Alvey
The role of the CSR in mortgage servicing has become more complex and demanding, making comprehensive training all the more critical.
The Path To Cost Containment
By Michael Greenbaum
The cost of doing business for field services companies has increased due to rising regulatory oversight - so what can they do to find new efficiencies?
Top Trends In Eviction
By Patrick Barnard
Post-foreclosure evictions are way down, but that doesn’t mean former owners are less inclined to try to delay the process.
Foreclosure Filings Rose 7% In August
CFPB Warns On MSR Transfers
ZVN Launches New Trade Association
Loss Mitigation Technology
Do You Know What Your Borrowers Will Do?
By Mark Milner & Rob Walker
How predictive analytics is helping servicers develop a proactive and targeted approach to borrower contact.
The Balancing Act: Speed Versus Accuracy In Valuations
By Nick Wanzenried
Thanks to a mix of technology and data, servicers are finding that one does not need to be sacrificed in order to accomplish the other.
How Servicers Can Mitigate Risk In Document Preparation
By Michael O’Connell
Doc prep errors carry significant risks for servicers - but best practices already exist to mitigate these risks.
Call Recording: The Front Line Of Financial Protection
By Matthew Storm
Call recording is playing a critical role today by helping servicers not only improve their customer service but also stay in compliance.
MBA: Delinquencies Dropped In Q2
Regulators Take Action Against Foreclosure Relief Firms
Products and Services
Homestar Financial Selects FICS Servicing Software
Altisource To Buy Mortgage Builder
The Regulatory Pendulum Swings Once Again
By Marcy Ford, Wendy Walter & Tricia Morra
A closer look at what certain states are doing to address foreclosures can provide insight into future regulatory changes.
How Servicers Can Mitigate Risk For Non-QM Lenders
By Tucker McDermott
Servicers face new risks as non-QM lending increases - in turn, making borrower outreach, technology and data all the more important.
Winning The Wild West With 21st Century Know-How
By Robert Shiller
The mortgage market has healed considerably in recent years, due in large part to the efforts of special servicers.
Borrowers Move To Federal Court To Assail Lenders - And Lose
By Bruce J. Bergman
The ploy will no doubt be repeated interminably, but case law shows it simply doesn’t work.
A Tale Of Two Frauds
While foreclosure fraud schemes appear to be on the decline, a new and more rampant type of fraud is on the rise: squatter fraud.
312K Properties Floated Up From Underwater In Q1
Obama Administration Extends HAMP Cutoff To 2016
Union Bank & Trust Using Black Knight’s MSP
Fay Servicing Launches REO Division
The One Acronym Servicers Really Need To Know
By Kim Weaver
Using a single data standard for information exchange at the data, document and pool levels is the answer for servicers.
Infusing Valuations With Quality Control
By Rida Sharaf
By combining automated valuation tools with traditional appraisals, servicers can gain accuracy and reduce compliance risk.
Leverage Your IVR To Better Manage Collections
By Barry Hays
A properly calibrated IVR can make all the difference in terms of collections efficiency.
The Loan Mod Documentation Challenge
What can servicers do to assist applicants for loan mods in getting the proper documentation?
Foreclosures Drop To 2008 Levels
Massachusetts Sues the GSEs
GuardianDocs Unveils New Transfer Solution
VRM Mortgage Hits Milestone
Borrower Outreach: Keeping The Turtles From Going In Their Shells
By Patrick Barnard
Mortgage servicers have learned a lot of valuable lessons about borrower outreach in recent years, with special servicers leading the way.
No Laughing Matter
By Darren Kruk
Field services companies take steps to ensure confidential information is secure.
Field Services & Property Management
New Michigan Law Levels The Playing Field For Managing Assets
By Kyle M. Seay
A new law in Michigan significantly alters the way in which post-foreclosure properties are managed, inspected and ultimately recovered.
How Screen Pops Reduce Borrower Complaints
Screen pop technology is helping servicers reach fruitful resolution of borrower complaints every day.
CoreLogic: Foreclosure Rate Keeps Dropping
CFPB To Amend Some Of Its Mortgage Rules
IMM, eOriginal Partner On E-Docs
Radian Buys Clayton Holdings
Who Is A ‘Debt Collector?’
By Lindsey Purdy & Cade Holleman
The tug-of-war over the FDCPA Technical Clarification Act.
The New Challenges Of Third-Party Oversight
By John Marsh
Under the CFPB’s new rules, mortgage servicers must carefully assess their vendor partners - but how can they standardize the process?
Looking The Other Way
Is there any hope of eliminating strategic defaulters from the loan mod process?
Déjà Vu: The Homeowner Flood Insurance Affordability Act
By Michael Bates
A brand-new law has, again, changed how mortgage lenders and servicers must approach their flood insurance work.
Locking IT Down
By Hans Guilbeaux & Scott Goldstein
Default servicing industry issues, strategies and best practices in the face of increasing storage and security demands.
Foreclosure Activity Dropped 23% Year Over Year
GSEs Completed 448K Foreclosure Prevention Actions
Quandis Adds New Functionality
CoreLogic Acquires Competitor DataQuick
REO Asset Management
The Silent Hazard At Abandoned Properties
By Steve Meyer
How field services companies identify and remediate damage caused by “meth labs.”
REO Asset Management
When It Comes To Servicing REO Properties, Communication Is Key
By Fred Law
Timely and effective communication among all parties involved in REO asset management can help servicers reduce risk and minimize losses.
Data Transparency Is Critical To Compliance In Servicing
By Gregg Lehman
Technology has enabled the mortgage industry to shift to a more quality-focused, borrower-centric lending model with transparent data management.
Valuation Best Practices: Reading Between The Regulatory Lines
By Lisa Binkley & Craig Zielazny
Servicers must not only routinely value their portfolios but also monitor borrower activity if they are to proactively reduce risk in today’s highly regulated market.
Loss Mitigation Strategies
The Loan Modification Process: An Inexact Science
While loan modification continues to be the go-to solution for borrowers facing foreclosure, servicers must strive to reduce re-defaults through prudent underwriting.
Foreclosures Jumped 11.8% In January
CFPB Reform Bill Passes In House
Borrower Contact Solution Launched
MI Companies Launch Trade Association
Better Information For Better Servicing Decisions
By Michael O’Connell
In order to adhere to new regulations, servicers need as much information as possible - as early as possible in the process.
Chapter 13 Uniformity Is On Its Way
By Ken VanNorwick
A proposed national model plan for Chapter 13 bankruptcy would level the playing field among the states.
Valuation Best Practices
Despite New Regulations, Valuation Options Remain The Same
By Laura Ferris
With non-performing loans projected to increase, it is important for servicers to assess their valuation strategies regularly.
The Trouble With SPOC
How servicers are handling, implementing and responding to the CFPB’s new single point of contact rule.
Servicing Gets A Lift From Technology
By Kelli Himebaugh
Profitability and compliance concerns are driving more lenders to service their own loans. Fortunately, the new generation of software is making it easier.
Black Knight: Foreclosure Timelines Putting Drag On Recovery
CFPB: Servicers Still Engaging In Unscrupulous Practices
Black Knight Platform Sees Record Volume
D+H Re-Brands Its Divisions To D+H
Post Deadline: Questions Remain
By George FitzGerald
Following implementation of the CFPB’s new servicing rules, certain regulations are still murky.
Addressing Pooling And Servicing Agreements In Foreclosures
By Matthew D. Levine
Courts that allow questions of compliance to a PSA are opening the doors to full PSA examination.
Meeting The CFPB’s Implementation Challenge
Just how challenged were servicers in preparing for the CFPB’s new servicing rules?
Fannie, Freddie Will Be Watching How RESPA Rules Affect Servicing
The complicated universe surrounding just one new CFPB rule highlights the onus on the GSEs and its servicers.
Servicing Rights And The Mortgage Document
By Patrick Nackley
‘Who said you could do that?’ is a common refrain of borrowers from all across the country.
Foreclosure Filings Dropped 26% In 2013
CFPB Empowers Borrowers To Fight Servicer Misdeeds
Safeguard Launches MapAlert System
LPS Is Now Black Knight
Wingspan Portfolio Advisors
Lender-Placed Insurance Evolves With The Times
By John Frobose
Despite the bum rap it has received in the media lately, lender-placed insurance fills a real and significant need.
The Real Reason Lenders Are Challenged To Foreclose
Defaulting homeowners are increasingly resorting to unusual tactics to delay the foreclosure process.
Shedding Light On The ‘Shadows’
By Rick Sharga
What impact has the so-called “shadow inventory” had on the housing recovery?
The End Is Near… Or Is It Just The Beginning?
By Nick Volpe
Deadline day is here for meeting the CFPB’s new servicing rules - but open questions remain.
2013: A Year Of Change For The Mortgage Servicing Industry
Industry experts reflect on the past year and predict the factors that will bring change in 2014.
Monitor: Settlement Banks Failed Some Servicing Tests
Banks Spend More On Marketing Than Consumer Education
Colonial Savings Selects LoanServ
Wipro To Acquire Opus CMC For $75M
Mortgage Contracting Services
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