What Good Are Complaints? How servicers can leverage the CFPB's complaint database to improve operations.
Using Consumer Feedback To Reduce Risk
By Steven J. Ramirez
Can servicers leverage the CFPB’s complaint database to improve operations?
REO Marketing & Disposition
The Allure Of Nonperforming Portfolios
By Amy Bergseth
Investors have been acquiring pools of nonperforming loans at a brisk pace lately, hedging that these loans will become re-performing as the economy improves.
REO Asset Management
Ever-Evolving REO Asset Management
By Angela Hurst
REO asset management has changed a lot over the years, making firms with longevity in the industry especially valuable to servicers.
Speech Analytics: Discovering What You Didn’t Know
By Patrick Barnard
How speech analytics gives servicers another opportunity to leverage unstructured data.
FHFA Issues New Rules For Investors Purchasing Fannie And Freddie NPLs
CoreLogic: Foreclosure Rate Fell 14.7% In January
Delinquency and Default
RealtyTrac: Defaults Could Surge From Resetting HELOCs
RealtyTrac: Bank Repossessions Jumped 55% In January
Meeting The Regulatory Challenge
By Kellie Chambers
How the new mortgage rules have resulted in unintended consequences for field services companies.
Tuning Your IVR To Improve Customer Service
By Barry Hays
The IVR is not a “set it and forget it” solution.
Bankrupting The Foreclosure Process?
By Dan West
Bankruptcies may be down, but legal and financial uncertainties remain.
How Can Small And Midsize Servicers Meet The Vendor Management Challenge?
By Denis Brosnan
Beyond due diligence in the selection process, the key to effective, ongoing vendor management lies in the integration of systems.
Combining Objectives For Compliance And Customer Experience
By James Larriva
How can servicers keep up with the pace of legislation without sacrificing customer service?
Directory of Insurance Providers
Ocwen Takes It On The Chin In January
CoreLogic: Completed Foreclosures Fell Nearly 5% In December
FHFA Seriously Considering Principal Write-Downs For Underwater Borrowers
Black Knight: Lenders Recovering More UPB On REO Sales Than Short Sales
The Devil Lurks In The Lien Release Details
By Aurora Marsh
Although technology continues to improve in the lien release process, it is still far from perfect - and perhaps never will be.
Lender Victimized By Negligence Suit… In A Foreclosure Action?
By Bruce J. Bergman
A recent case in New York State threatens to hold lenders liable, in some instances, if someone gets hurt or killed on a property in foreclosure.
Mortgage Servicing Rights
The Need For Collateral Audits When Transferring Servicing Rights
By Michael O’Connell
A key step in the preparation of assignments is to compare the data to the original documents on file at the county recorder’s office.
Developing Your Servicing Technology Road Map
By Steve Schachter
Whether upgrading existing systems or doing a full “rip and replace,” servicers need to proceed cautiously when building their technology plans.
New CFPB Rules, New Headaches For Servicers
Recently proposed revisions and expansions to the CFPB’s mortgage servicing rules could create even more challenges for servicers.
Ocwen’s Troubles Cause Altisource To Trim Workforce By 800
Mortgage Debt Forgiveness Act Extended Another Year
Black Knight: Mortgage Delinquency Rate Jumped In November
CoreLogic: Almost 60% Of REO Sales In October Were Cash
Housing Continues To Heal, But Things Are Far From ‘Normal’
By Stuart I. Quinn
Foreclosure filings will continue to decline in 2015, but not to anywhere near pre-crisis levels.
Where Have The REO Investors Gone?
By Rick Sharga
Or did they ever leave?
Lender-Placed Insurance: New Rules, Same Basic Need
By John Frobose
The LPI business has changed considerably in recent years, but it still provides a vital safety net that protects American homes.
Why The PTFA Is Good For Servicers
By Jimmy Alvarez
The sunsetting of the Protecting Tenants at Foreclosure Act means servicers could be in for a bumpy ride when navigating new state laws protecting tenants.
Directory Of Mortgage Servicing Technology
Wells Fargo’s Planned MSR Deal With Ocwen Canceled
CFPB Expands, Clarifies Rules Related To Foreclosure
Mortgage Delinquency Rate Falls To Seven-Year Low
GSEs Change Policy On REO Sales
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