Servicing Management

2000 FEATURES AND REPORTS

This index lists feature stories, reports and news items that appeared in Servicing Management in 2000.

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ABS

CBO/CLO Market Vulnerable Jan., p. 6

ACCOUNTING

Subprime Lenders' Cashflow Focus Feb., p. 6

BANKRUPTCY

Bankruptcy Filings Drop Another 6.5% Feb., p. 8
In Search Of Reform. Reforming federal bankruptcy and foreclosure laws is a top priority Authors: Julius Fabrini and Richard M. Leibert March, p. 1
Vigilance, Training Key Strategy For USFN March, p. 11
This Suit Doesn't Fit March, p. 14

BUSINESS TRENDS

Hockey And A Successful Business Strategy Author: Robert E. Lee III August, p.32

CALL CENTERS

Maximizing Call Centers In Servicing Authors:Dave Kirby and Dan Marley Oct., p.26

COLLECTIONS

Chasing Mortgage and Consumer Payments Author: Nora Caley Nov., p.1

COMMERCIAL SERVICING

Increase In Defaults Could Pose Hurdles For Commercial Mortgage Servicers Author: David Fennell July, p.29

CONFERENCES

Navigating Flood Issues In Austin May, p. 6
Fair, Isaac's InterACT May, p. 6

CONSOLIDATION

Appraisal Companies Look To Consolidate: Appraisal firms are seeking strategic partners Author: Michael J. Kling March, p. 42

CONSUMER SERVICING

On The Lookout For New Business. Author: Julius Fabrini June, p. 24
The Best of Both Worlds With Technology June, p. 26

CMBS SERVICING

Industry Faces CMBS Servicing Issues. A task force tackles the standardization of servicing CMBS Author: Michael J. Kling Feb., p. 56
CMBS Servicing Volumes Increase Feb., p. 57
The Impact Of Commoditization. Commercial loan servicing is quickly taking on the characteristics of a commodity. Authors: Mark A. Hill and Michael Gutierrez June, p. 31
The Pros And Cons Of Commoditization June, p. 32
Avoiding CMBS Servicing Problems August, p.36

CROSS-SELLING

Cross-Selling Is Here To Stay. Author: Julius Fabrini Feb., p. 10
Legislation Tears Down Barriers Feb., p. 12
Cross-Selling 101: How To Bundle. [How to raise profits and customer loyalty by selling products to the existing customer base Author: Mark R. Johnson Feb., p. 20
Imagine: From Start To Finish Feb., p. 21
Where Is Cross-Selling Heading? Feb., p. 22

DEFAULT MANAGEMENT

Good News And Bad News. [Servicers will find that they are allocating greater resources for "default management" and the disposal of secured properties Author: Erwin Wilbanks March, p. 37
Following Timetables and Procedures March, p. 38

DELINQUENCIES

Mortgage Delinquency Rate Declines Feb., p. 4
New Lows For Commericial May, p. 7
Lower Rate For Residential May, p. 7

DIRECTORIES

Directory of Mortgage Servicing Technology. Servicing Systems And Software Jan., p. 32
Directory of Mortgage Servicing Technology. Servicing Systems And Software: Additions, Feb., p. 53
Directory of 1999 Articles: The Year In Review Feb., p. 59
Directory of Insurance & Service Providers: Who To Call For Proper Coverage March, p. 44
Directory of Subservicers Sept., p.30

ENVIRONMENTAL

Hazards Can Pollute Your Servicing. Author: Jerry DeMuth June, p. 47
New Health Hazards Added to Environmental Risks June, p. 48
Adding "Green" To Property's Value June, p. 50

ESCROW ANALYSIS/SERVICES

The Art of Escrow Analysis. What do the servicing professionals think about the art of escrow analysis? Author: Gary Hutto Feb., p. 35
Tools Of The Escrow Trade. Author: Gary Hutto April, p. 21
Servicers Can Access 'Push And Pull' Databases April, p. 22

FANNIE MAE

Fannie Mae Offers Optimistic Outlook Jan., p. 9
MI Cancellation, LASER Codes March, p. 36
MBS Express Pool Reclassification March, p. 36
Fannie Mae Obtains Record Loan Workouts April, p. 32
No Interest In Predatory Loans June, p. 9
Underwriting On The Web June, p. 10

FEMA

$215m More For Buyouts April, p. 39
Prevention Bill Authorized April, p. 40
FEMA Requests $3.6B Budget April, p. 40
FEMA Aims To Plug Holes With Flood Reform May, p. 4
Mitigation Saves $750,000-Plus May, p. 6

FIELD ECONOMICS

Of Winners And Losers [fees for inspections and other field work] Author: J. Fabrini Oct., p.1

FLOOD INSURANCE

Looking For Flood Insurance Author: Bernard M. Brown March, p. 22
A Flood Insurance State of Mind. Author: Jerry DeMuth May, p. 19
Dilemma Posed by Flood Insurance Coverage May, p. 20
Hammering Home the Flood Risk Message May, p. 22
Forcing And Not Letting The Policy Lapse May, p. 24

FORECLOSURE

Thwarting The Obstreperous Borrower. Wily borrowers use every possible tactic in an effort to slow or defeat foreclosure Author: Bruce J. Bergman Jan., p. 28
Attorney's Letter Can Stall Foreclosure. Notices of appearance from a borrower's attorney can hold up the foreclosure process Author: Bruce J. Bergman Feb., p. 34
In Search Of Reform. Reforming federal bankruptcy and foreclosure laws is a top priority to ensure fairness for all sides. Authors: Julius Fabrini and Richard M Leibert March, p. 1
Vigilance, Training Key Strategy For USFN March, p. 11
This Suit Doesn't Fit March, p. 14
Consider The Time Factor. Lenders and servicers need to make a business decision on whether it is worthwhile to pursue a deficiency judgment Author: Bruce J. Bergman March, p. 26
When Taking Away Your Property. Removing a borrower from a mortgaged property is undesirable and in certain situations there are remedies to prevent this Author: Bruce J. Bergman April, p. 34
The 30-Day Cure Letter. A modest suggestion to lobby for removal of the costly 30-day cure letter Author: Bruce J. Bergman May, p. 17
Foreclosure Crisis In Baltimore Area June, p. 4
Paying Attention Avoids Problems Of Delay And Interest Accrual Author: Bruce J. Bergman July, p.26
Can We Vacate The Sale? Author: Bruce J. Bergman August, p.39
Heed The Deficiency Judgment Author: B. J. Bergman Oct., p.62
Forebearance Agreement Guide: The agreement is an often-used loss mitigation tool that can pose legal hurdles for servicers who are not careful Author: B. Bergman Nov., p.26
ThereÕs Noi Cure For Telling A Lie Author: B.E. Bergmann Dec., p.23

FREDDIE MAC

$65B Reference Notes Program Jan., p. 10
Mortgage Product Changes Mixed Jan., p. 10
Freddie Mac Forecasts Grow Jan., p. 10
Freddie Mac Automates Feb., p. 41
Unique I.D. Standard Arrives March, p. 36
Agency Lauds Incentives Program April, p. 33
Help For Late-Paying Borrowers April, p. 41
Reports To Credit Repositories Urged April, p. 45
Getting On Board The XML Express June, p. 10

FYI

First American Title Acquisitions Jan., p. 16
Chicago Title, Physical Agree Jan., p. 16
Advanta Mortgage Reaches $10B Mark Jan., p. 17
MGIC Investor Services Corp. Brokers $1.53B Offering Jan., p. 17
Ryland Mortgage Company To Service Countrywide Jan., p. 17
Lender's Service Inc. Expands Capabilities Jan., p. 17
Ocwen Financial Corp Expands Servicing To Italy Feb., p. 19
Chicago Title Forges Alliances Feb., p. 19
Fair, Isaac and Company Forms Internet Unit Feb., p. 28
First American Financial Corp Acquisitions Feb., p. 28
e4close.com: Online Foreclosed Properties Offered March, p. 20
Wendover Financial Services Eyes Expansion March, p. 20
Fiserv Signs Outsourcing Deals March, p. 20
First American Financial Corp. Has New Rules March, p. 21
Derivion E-Pay Agreement March, p. 21
Mortgage Guaranty Insurance Corp.: e-Magic.com Created March, p.21
Southwest Business Corp. Acquires First Texas April, p. 29
Old Republic Network's Appraisal Services April, p. 29
United Guaranty Corp.: E-Business Team Formed April, p. 29
Solimar.Net Acquired April, p. 29
Hanover Capital Partners Ltd. Expands Offerings April, p. 29
Integrated Loan Services: Appraisal, Advisory Firm Formed April, p. 29
Seasons Mortgage Group Inc. Picks Genn Computer April, p. 30
Microsoft Alliance Rocks Industry May, p. 39
Trans Union Buys Costa Rican Firm May, p. 40
ALLTEL's Joint Venture In Europe May, p. 40
Stewart Mortgage Allies With LERETA May, p. 40
Fidelity's Ratings Rise Post-Merger May, p. 40
MGIC's Defender Signs On Lenders May, p. 40
Fidelity National Financial/Tyler Technologies: B2B E-Commerce Agreement June, p. 17
LFC Nationwide: Beta Contract Signed June, p. 18
Fidelity National Financial/Chicago Title & Trust: Fidelity Adds Field ServicesJune, p. 18
LFC Nationwide Inc.: Holds Default Conference June, p. 18
National Computer Print Inc. Adopts New Name June p. 19
Principale Residential Mortgage Inc. Chooses BackInTheBlack June, p. 53
Bank of America Picks Balboa Life & Casualty June, p. 53
Checkfree, Derivion Accord June, p. 53
GMAC-RFC Adds MERS Loans June, p. 53
SS&C Technologies/Applied Insurance Research: Risk Analysis Agreement June, p. 53
Geotrac/CDS Mortgage: Geotrac's Strategic Partnership June, p. 54
Aames Financial Corp. Sells Accounts June, p. 54
GE, REALTrans Carve Alliance June, p. 54
Old Republic Title Insurance/RealEC: RealEC Servicer Agreement June, p. 55
Old Republic Title Company Settles Dispute June, p. 55
ALLTEL To Service On MISMO June, p. 55
First American Real Estate Information Services Inc.: Sales Force Restructured June, p. 55
Valuation Services Division Launched July, p.27
Flexible System Can Meet Needs July, p.27
New Co-Branding Partnership July, p.27
Advanta's Credit Ratings Reviewed July, p.28
Penninsula Receives Star Award July, p.28
First American Acquires Title Firms July, p.28
$2.3B Servicing Rights Brokered July, p.28
New XML-Based Specification July, p.28
Legal Documents Through The Web July, p.37
Creation Of National Lender Solutions August, p.10
Firstar Converts $11.5B Portfolio To ALLTEL August, p.10
Bank One Buys FORTRACS August, p.12
Elliot & Co. Expand Nationwide August, p.12
SS&C Repurchase Common Stock August, p.12
Strong Rating For PNC August, p.12
Virpack Selected By Charter One and Provident August, p. 13
MGIC and Doral Ratings Change August, p.13
First NLC Receives 20 State Licenses August, p. 49
Basis 100 Forms U.S. Division August, p.49
First Nationwide Achieves Tier One Status August, p.53
Interchange Bank Forms A Subsidary August, p.54
Baker & Brinkley Form Alliance With Pierce & Associates Sept., p.14
First South Bank Selects Fiserv As Service Provider Sept., p.14
Calmco Picks Fiserv As Service Provider Sept., p.14
Flood Maps On The Internet Sept., p.15
nCommand Expands Web-Based Network Sept., p.15
RealEC Inc. And a la mode inc. Form Partnership Sept., p.16
Wells Fargo Buys $7.5B Potfolio From Fleet Sept., p.16
ALLTEL Offers Services To European Market Oct., p.23
First American And Transamerica Corp. Form Alliance Oct., p.23
First American Acquires Debt Recovery Network Oct., p.24
Old Republic And Credit Interlink America Expand Offerings Oct., p.24
Moody's Considers Downrating FINOVA And Advanta Oct., p.24
London Bridge Partners With Aspen Grove Oct., p.25
Lender's Service And London Bridge Form Alliance Oct., p.25
First American Creates Special Division Oct., p.54
Fleet Scheduled To Be MERS-Ready Oct., p.54
Pierce & Associates Awarded Legal Eagle Award Oct., p.55
Hunt,Leibert,Chester&Jacobson Open Office In Puerto Rico Oct., p.55
Key One Merges With Hunter Mortgage Oct., p.55
SunTrust Awards Contract To General American Oct., p.55
First American Becomes Network Partner Of nCommand Oct., p.56
HUD Recognizes First National Mortgage For Performance Oct., p.56
Intergrated Loan Services Uses a la mode inc. Product Oct., p.56
Capital Title Forms New Bundled Service Susidary Dec., p.32
S&P Assigns Strong Ranking To Fairbanks Capital Oct., p.56
Old Republic and LERETA Begin Tax Service Alliance Nov., p.14
Basis100 Signs 67 New Lending Customers Nov., p.14
ALLTEL Provides Services To Cendant Nov., p.16
LSI and First Southwestern Title Form Joint Venture Nov., p.16
C-Bass Completes New Securitization Nov., p.16
Venture Encoding and Check-free i-solutions Form Alliance Nov., p.17
Geotrac Acquires Titlelink Nov., p.17
Reilly Mortgage Buys $160 Million FHA Portfolio Nov., p.17
First Nationwide Reaches $100 Billion In Servicing Mark Nov., p.17
Fleet Gets ÒStrongÓ Rating From S&P Nov., p.17
KeyCorp Obtains Newport Mortgage Company Nov., p.17
Fiserv Acquires National Flood Services Inc. Dec., p.21
ALLTEL, LSI IN Default Alliance Dec., p.22
Profile Business Systems Joins MERS Dec., p.22
USFN Presents Awards Dec., p.22
nCommand Adds LSI To Network Dec., p.31
TCN Teams Up With eCloser Dec., p.31
Strong ratings For GMAC Unit Dec., p.31
NBN Buys Premier Mortgage Services Inc. Dec., p.32
ZC Sterling And HomePlus Form Alliance Dec., p.32
Bay View Ratingd Downgraded By MoodyÕs Dec., p.32
ClosingGuard.com Forms Alliances Dec., p.32v

GINNIE MAE

New Due Dates Issued Jan., p. 10
Letter Of Credit Requirements April, p. 46
Memoranda Issued June, p. 10

GSEs

Moody's Highlights GSE Credit Analysis Feb., p. 18
GSE Affairs Come Under HUD, Wall Street Scrutiny Author: Joe Caton April, p. 30
A Peek Behind The 'Bill Of Rights' Curtain April, p. 31

HUD

Incentives For Loss Mitigation March, p. 35
HUD Revises FHA Loss Mitigation April, p. 46
Default Rules Issued April, p. 46
Appraisal Data Requested April, p. 46
HUD Task Force Tackles Predatory Lending June, p. 8

INTERNATIONAL

Cross-Border Servicing On The Rise. International servicing has emerged as an important industry trend that is expected to expand. Author: Debra Erb April, p. 26
Building A Global Intersection April, p. 27

INTERNET

Do You Have An Internet Presence? Author: James C. McDonald Feb., p. 48
Designing A Customer Service Web Site Feb., p. 50
A Liberating Web/Internet Strategy Author: Lesley Grimes March, p. 24

INTERNET & XML

Extensible Markup Language Will Eliminate Barriers Author: Jim Brown August, p.14

LEGAL

Case Of Tenacious Borrower May, p. 41

LEGISLATIVE

Congress Changes Rules With Financial Service Jan., p. 4
New Co-op Loan Law In N.Y. June, p. 6
Cutting Down Unnecessary Legislation Author:Richard Leibert Sept., p.26
Cutting Foreclosure Costs Author:Richard Leibert Oct., p.32

LIABILITY INSURANCE

Garbage In - Garbage Out. Mistakes by a loan servicing department can be costly, but protection is available with an insurance policy Author:David Spiro March, p. 39

MBA

MBA Cost Study Finds Profits Jan., p. 4
New Address for MBA Offices Feb., p. 17
MBA Subsidiary Questioned May, p. 46

MERGERS & ACQUISITIONS

The Urge To Merge Or Acquire. Major Points Are Often Overlooked During The Negotiation Process Author: John A. Uzzi Feb., p. 51

MOBILE HOMES

Mobile Home Servicing Ins and Outs Authors: Steven J. Melmet and Steven J. Kahn May, p. 30
Mobile Homes Do's And Don'ts May, p. 32
Mastering The Art Of Perfection May, p. 34
Judicial And Nonjudicial Foreclosure May, p. 35

MSRs

Hedging MSR's The Right Way. Sound hedging mechanics can benefit a mortgage servicing rights portfolio Author: Larry Langowski, PH.D. Feb., p. 24
Hedging With Strips of "Range Floors" Feb., p. 26

OFHEO

OFHEO Looks To Expand GSE Oversight March, p. 35

OPERATIONS

Servicing System Conversion. When the time comes to switch to a new servicing software platform ? WHO are gonna call? Author: Brian Sievers Jan., p. 14
How To Complete A Business Plan. A Business that fails to plan, plans to fail. . Author: Gary Opper Feb., p. 46
NACHA Moves Expand EBPP June, p. 4
Gainging A Competitive Edge. The goal of maintaining a competitive edge can be facilitated with a streamlined billing and statements operation. Author: Robert Baker June, p. 20
When Servicing Needs Arise. A consultant can analyze and forecast the effects of data on employee pools, cost of servicing and other bottom line issues Author: Marian Weiner June, p. 34
EBPP: A 'Holy Grail' For Servicers. Electornic bill presentment and payment will deliver speed and efficiency, yet it remains years away from widespread consumer awareness Author: Julius Fabrini June, p. 44
Old vs. New: Step-By-step Way To EBPP June, p. 46

OUTSOURCING

Outsorcing As A Management Tool Author: Scott Brinkley Dec., p.24

PAYOFF/RELEASE

New Mortgage Satisfaction Laws Are Reviewed Author: Andrea Lee Negroni July, p.20

PORTFOLIO ANALYSIS

Risk Is Part Of The Game Author:Bill Klemstine Oct., p.16

PREDATORY LENDING

Support Grows For Predatory Law August, p.41

PEPAYMENT PENALTIES

PROPERTY VALUATION

AVMs Race Towards The Finish Line Author: Mark Sennott Oct., p.42

QUALITY CONTROL

Quality Control Through New Eyes. Because QA needs are changing, lenders are now looking outside traditional processes. Author: Rebecca Walzak Feb., p. 54

REGULATIONS

FTC Proposes Privacy Rule April, p. 4
IRS Issues PMSR Rule April, p. 5

REO

A Happy REO Ending. Once upon a time, servicers implemented effective REO management strategy and managers lived happily ever after Author: Tom Di Mercurio April, p. 1
Top Ten Things I Hate About Subprime REO April, p. 9
Conventional Wisdom: First and Best Losses April, p. 10
Hawaii To New York: Doing It Their Way April, p. 12
A Formula For Rising REO Rates. Author: Jim Bassarear June, p. 56
Take Action Now To Avoid Problems June, p. 58
REO Virtual Web Tours Offer A New Selling Tool Author: Julie Brosterman August, p.34

RISK-BASED CAPITAL

Risk-Based Capital Rules Revisions Proposed April, p. 4

RISK MANAGEMENT

Credit Unions Look At Rate Risk April, p. 6

RMBS

Servicing Key for RMBS Investors Jan., p. 6

SERVICING COSTS

The Search For Truth In Servicing Author: Gary Hutto June, p. 40

SERVICING PEOPLE

Nicki Beam, Beam Loan Servicing Jan., p. 26
Rosemary McComas, Peninsula Mortgage Bankers Corp. Feb., p. 30
Jay Memmott, Wilshire Credit Corporation March, p. 30
Emile P. Coulon, Graystone Mortgage Corp. April, p. 17
William L. Randol, National Title Insurance Co. May, p. 8
Barbara Kasza, Stewart Mortgage Information June, p. 12
Michael Kula Is A Big Believer In Customer Satisfaction Author: Dona Dezube July, p.17
Richard Geary of ABN AMRO Author: Linda Simmons August, p.18
Lee Manning of GMAC Mortgage Corp Author: Dona Dezube Sept., p.10
Servicing Executive Is A "Good Scout" Author: Carol Recht Oct., p.10
Just Call Him ÒMr. Fix ItÓ (Robert Rosen) Author: Dona Dezube Nov., p.12
By Any Other Name (Donna Pedigo) Author: Nora Caley Dec., p.10

SPECIAL SERVICING

Breaking The Servicing Rules: Default Servicing Author: L.B. Litton Jr. Nov., p.24

STANDARDIZATION

How To Standardize NOI Statements. Standardization of net operating income is key to improving understanding of loan performance and boosting the commercial mortgage industry Feb., p. 42

SUBPRIME

OCC's Subprime Lending Advice Jan., p. 6
Picking And Choosing An Outsourcer Author: Christine Reich Dec., p.17

SUBPRIME ACCOUNTING

SFAS No. 125 Has Caused Many Headaches Author: Gary Hutto Sept., p.24
Careful Accounting Rules Author:G. Hutto Oct., p.44

SURVEY

MBA Names Largest Servicers April, p. 40

TAX SERVICES

There Are Choices For Tax Services Author: Julius Fabrini May, p. 37

TECHNOLOGY

Technology To The Rescue. Technology is providing servicers with tools to increase efficiencies, cut costs, and raise profits. Author: Jerry DeMuth Jan., p. 18
MBA Plans IT Cost Study Jan., p. 6
A Challenging Selection Jan., p. 20
Deciding Which Tech Tool Works Best Jan., p. 21
New Data Dictionary Feb., p. 17
Investing In Default Technology. Default technology is an important investment to improve workflows and compete with the larger banks and mortgage companies Author: Ron Morgan March, p. 16
Selecting A Software System Author: John Stone March, p. 41
Software, Internet On Stage At Conference. The Florida conference showcased how technology for mortgage servicing is evolving. April, p. 19
Mortgage Industry SML May, p. 41
The Best of Both Worlds With Technology June, p. 26
A Seamless Transfer To Servicing Author: M. Kling Nov., p.29

TRADE ASSOCIATIONS

Lenders' Council To Expand May, p. 46

VALUATION

Valuation Reports Are Different Products With Different Applications Author: Nick Salamone August, p.21

WEB SITES

Drawing More Visitors To Your Site Author: John R. Graham Oct., p.64

WORKPLACE

Build Companies And Careers. Executive recruiters can help you find the right candidates, thereby avoiding a time-consuming search for employees Author: B. Brad Hollingsworth April, p. 36
Criteria For Selecting An Executive Recruiter April, p. 38
Recruiting With An Attitude. Having the right attitude will go al long way toward helping you hire the best people for your organization Author: Dave Kirby June, p. 60
Hiring Traps: Don't Get Snared June, p. 62