Servicing Management

2003 FEATURES AND REPORTS

This index lists feature stories, reports and news items that appeared in Servicing Management in 2003.

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APPRAISALS

Beware The Slow Creep Of History Author: Patrick Moore Sept., p. 10
Real Estate Appraisals, Step By Step Author: Allan E. Bredice Oct., p. 34

ASSET MANAGEMENT

Tax Rules Assist Asset Managers Author: Lois Meisler Sept., p. 10

AVMs

The Many Faces Of AVMs Author: Shawn McGowan Aug., p. 10

BANKRUPTCY

Servicers Grapple With Record Filings Author: C. Lepore March, p.10
The Danger Zone: Collecting Fees Author: Hilary B. Bonial June, p.18
The Elusive Simple Solution Author: O. Byron Meredith III Dec., p.14

BPOs

How To Keep BPOs In The Mix Author: C.J. Gehlke Aug., p. 28

COLLATERAL

Is The Mortgage On Solid Ground? Author: Dean S. Talaganis April, p.8

COLLECTIONS

Law Puts Servicers In Ticklish Spot Author: Michael J. Feiwell Feb., p.36
Tracking Can Reduce Strain Author: Kenny Hargis Sept., p. 8

COVER STORY

Technology A Must To Retain Clients Author: Joe Caton Jan., p.1
Foreclosure Is Not Their Goal Author: Nora Caley Feb., p.1
Traffic Rising On Internet Highway Author: Dona DeZube March, p.1
Pressure Rises As Glut Grows Author: Jerry DeMuth April, p.1
The Press To Avoid Foreclosure Author: Jerry DeMuth May, p.1
Lang Syne For Field Servicers? Author: Nora Caley June, p.1
Keeping The Core Pillar Strong Author: Larry B. Litton Jr. July, p. 1
First-Time Buyers At Risk? Author: Nora Caley Aug., p. 1
Successful Asset Management Author: M. Bates Sept., p. 1
Carve A Niche For Your Shop Author: Bruce G. Carlson Oct., p. 1
How To Handle Tax Inquiries Author: Nora Caley Nov., p. 1
A Dominant Industry Paradigm Author: Michael Bates Dec., p.1

CUSTOMER RELATIONS

Place The Customer At The Apex Author: M. Bates July, p. 6
Customer Satisfaction Comes First Author: M. Bates Oct., p. 18

DATA MANAGEMENT

Streamlining Disparate Strands Author: Andy Wellman Aug., p. 8

DEFAULT

Anatomy Of The Defaulting Brain Author: David Moakler July, p. 22

DEFAULT MANAGEMENT

The Path To A 'Total Default Solution' Author: Jim Brown May, p.22

DIRECTORIES

Directory of Mortgage Servicing Technology Jan., p.8
Directory of Insurance: Services, Products and Providers March, p.16
Directory Of Property Valuation July, p. 10
Directory Of Subservicers Sept., p. 12

DISTRESSED DEBT

Bringing Borrowers Back To The Fold Author: Joe Filoseta, Oct., p. 26

DOCUMENT MANAGEMENT

Complete Access To Documents Author: Paul E. Szemplinski Aug., p. 41

DOCUMENT RETRIEVAL

Tradition Makes Room For Change Author: Kirk Radandt Feb., p.48

EBPP

The Potential Is There For EBPP Author: M. Bates June, p.22
An Electronic Remittance Case Study Author: Bill Pegel, Sept. p. 32

FLOOD

What To Do With The Water Author: C.J. Gehlke May, p.10
Contracts Quell The Rising Tide Author: Frank Carbone May., p.12
Dispelling Flood Determination Myths Authors: Dave Stokes and Mark Hamlin May, p.13

FORBEARANCE

The Bullet-Proof Agreement Author: John Clark Brown Jr. Aug., p. 12

FORECLOSURE

Hooking Up With The Receivers Author: Bruce J. Bergman Feb., p.42
Summons Process Takes Heavy Toll Author: Bruce J. Bergman March, p.36
Danger Lurks In N.Y. Statute Author: Bruce J. Bergman April, p.32
Unpaid Taxes Imperil The Mortgage Author: Bruce J. Bergman May, p.41
Statute Held Constitutional By Court Author: Charles Ward June, p.31
Avoiding Traps That Snag The Unwary Author: Mark Baker Aug., p. 18
When The Borrower Sends A Letter Author: Bruce Bergman Aug., p. 19
Pursuing Foreclosure On Junior Liens Author: Bruce Bergman Oct., p.12

FYI

London Bridge Group And Fiserv Work On Joint Services Agreement Jan., p.6
RealEC Technologies And Myers Internet Inc. Sign Agreement That Offers Seamless Integration Jan., p.7
Fiserv Inc. Acquires Lenders Financial Services Feb., p.21
USFN Releases Second Addition Of Foreclosure Desk Guide Feb., p.21
Principal Residential Mortgage Inc. Selects Case Shiller Weiss To Implement Risk Assessment System Feb., p.21
Access National Mortgage Corp. Registers The One Millionth Loan On MERS Online Feb., p.25
Alltel Signs Agreement For Mortgage Processing Services With Regions Financial Corp. Feb., p.25
Nationwide Title Clearing Consolidates Corporate Headquarters Into Florida Operations Center Feb., p.25
Freddie Mac Honors 10 Mortgage Servicers For Using Technology To Service Loans Feb., p.26
Alltel Agrees To Sell Its Information Services Division To Fidelity National Financial Inc. March, p.32
CBC Companies Joins List Of Mortgage Service Providers Using London Bridge GroupÂ's E-Services March, p. 32
Union Bank Of California Selects Decade Systems Corp. As Integration Solution March, p.32
Fidelity National Financial Agrees To Acquire LenderÂ's Service Inc. March, p.32
Fiserv Inc. Completes Agreement To Acquire AVIDYN Inc. March, p.33
ALLTEL Integrates Its Mortgage Servicing Package With Freddie MacÂ's EarlyResolution March, p.33
Sovereign Bancorp Signs Six-Year Outsourcing Agreement With ALLTEL March, p. 33
Fidelity National Financial Inc. Acquires Some Assets Of Bankers Insurance Group March, p. 33
Harland Financial Solutions Receives Advanced Partner Status From IBM April, p. 24
ALLTEL Information Services Forms Strategic Alliance With Ingeo April, p. 24
Financial Industry Computer Systems Inc. Celebrates 20th Anniversary April, p. 24
London Bridge Group Announces That INFO1 Offers Credit Reporting Services Services April, p.24
BCE Emergis And a la mode inc. Announce Agreement That Brings Together Real Estate Appraisers April, p. 24
Harland Financial Services Surpasses One Millionth Loan Milestone On INTERLINQ April, p.25
Sollen Technologies, Fort Knox National Co. & Pro-Teck Services Move To New Headquarters April, p.25
Decade Systems Corp. Announces Reseller Agreement With Dorado Corp. April, p.25
Basis100 Implements Mortgage Risk HPA Technology At TransUnion Settlement Solutions Inc. April, p.28
ForeclosureFreeSearch Inc. Completes Purchase Of The Foreclosure.com URL May, p.7
PrintImage International Bestows Excellence Award To Safe-guard Properties Inc. May, p.7
Fiserv Inc. Completes Acquisition Of Precision Computer Systems May, p.8
AMCO Enters Relationship With American Guild of Appraisers May, p.8
AllRegs Says Seven Firms Have Purchased Enterprise Licenses For AllRegs products May, p.8
TransUnion Settlement Solutions Inc. Acquires Atlantic Assurance Group May, p.8
Fidelity National Financial Inc Acquires Financial Services Division Of ALLTEL Information Services May, p.9
October Research Corp. Launches New Newsletter Called Real Estate Data Insight May, p.9
Radian Guaranty Inc. Selects Case Shiller Weiss To Provide Collateral Risk Management Solutions May, p.9
Midland Loan Services Inc., Says Pension Fund Advisor Prima Capital Advisors Has Outsourced Its Portfolio To The Company June, p. 30
Option One Mortgage Corp. Has Licensed The FORTRACS Default Management Solution From London Bridge Group June, p. 30
Fidelity National Asset Management Solutions Inc. Concluded A Transaction With Real Estate Services Network Of Los Angeles June, p. 30
AllRegs Adds Analysis And Interpretive Summaries For Remaining Jurisdictions Of State Compliance June, p. 30
Transamerica Real Estate Info. Services And ValuAmerica Consulting LLC Formed A Joint Venture To Create Transamerica Vendor Management and Consulting June, p. 30
Horizons Unlimited Moved Operations To Stoughton, Mass June, p. 34
Fidelity National Info. Solutions Inc. And Bank Of America Corp. Are Creating Financial ServiceSolutions LLC June, p. 34
CBC Companies Acquired Denali Ventures Inc. June, p. 34
Default Mitigation Management Inc. Says Operations Focus On Providing Solutions To Help Borrowers And Lenders Avoid Foreclosure June, p. 34
Fiserv Inc. Formed An Alliance With REO.com Inc. June, p. 34
Assurant Group Plans To Build $14 Million Office Complex July, p. 29
KHL Foreclosure Trustee Services Inc. Changed Its Name To 3 Arch Trustee Services Inc. July, p. 29
Lighthouse Real Estate Solutions Contracted With New Clients For Its LINK Loss Mitigation Services July, p. 29
ACORN Plans Public Education Campaign July, p. 29
Fidelity National Information Solutions Inc. Receives Proposal To Acquire All Outstanding Stock Shares July, p. 29
REO Allegiance Inc. Is The New REO Maintenance/Eviction Servicer For EMC Mortgage July, p. 29
Fidelity National Information Solutions Inc. Approves Merger With Fidelity National Financial. Aug., p. 17
ICT Group Inc. Opens First Contact Center In Manila, Philippines Aug., p. 17
New South Federal Savings Bank Renews Contract With Fidelity Information Services Aug., p. 17
U.S. Recordings and U.S. Bank Completed MinnesotaÂ's First Electronic Filing Of A Mortgage Satisfaction Document Using ERER Standards Sept., p. 33
Fiserv Inc. Acquired EDS Credit Unireleaseon Industry Group Sept., p. 33
ICT Group Inc. Signs Contract With GMAC Mortgage For Customer Care Services Sept., p. 33
Whittington & Aulgur Joined The USFN, As Did Asset Disposition Management, Coldwell Banker REO And Fortis Inc. Sept. p. 34
Weltman, Weinberg & Reis Co. LPA Opened A Branch In Philadelphia Sept., p. 34
First American Real Estate Solutions Extended Its Data Coverage From 1,800 To 2,000 Counties, Representing 90% Of The U.S. Population Sept., p. 34
The First American Corp. Will Acquire Transamerica Finance Corp.Â's Real Estate Tax Service And Flood Hazard Certification Businesses Oct., p. 9
LandAmerica Financial Group Inc. Will Purchase LERETA Corp. Oct., p. 9
The Talon Group Opened Three Branch Offices In Maricopa County, Ariz. James Clifford And Nick Velimirovich Will Manage TalonÂ's Operations In Arizona Oct., p. 9
Ingeo Systems Inc. Completed Contracts With Several Outsource Providers To The Mortgage Industry And A National Mortgage Lender Oct., p. 9
Cenlar FSB Received Its Second Consecutive Tier One Award From Freddie Mac Oct., p. 10
First American Title Insurance Company Acquired Allegiance Title Company. Dawn Enoch Moore And C.E. "Kim" Seal II Will Continue To Oversee AllegianceÂ's Operations Oct., p. 10
USFN Issued Three New Industry Resources Oct., p. 10
LOGS Financial Services Inc. Launched The New Design Of Its Web Site Oct., p. 10
Flood Zone Determinations And Other Products From Geotrac Are Available Through BCE EmergisÂ' Vendor Services Exchange Oct., p. 10
IndyMac Selected First American Default Technologies As Its Foreclosure And Bankruptcy Process Outsource Provider Nov., p. 12
FNIS Flood Services Donated A Complete Set Of Federal Emergency Management Agency Flood Maps To The University Of Texas At Arlington College Of Science, Department Of Environmental Science And Engineering Nov., p. 12
Alliance Payment Solutions Opened Operations In Lansing, Mich. Nov., p. 12
National Asset Recovery Service Inc. Opened A Contract Center In Montego Bay, Jamaica Nov., p. 12
Prudential Mortgage Capital Co. Selected McCracken Financial Software Inc.Â's Strategy Servicing Software To Manage Its Commercial Loan Portfolio Nov., p. 13
Ocwen Federal Bank FSB Has Been Awarded The Contract For The Management, Marketing And Sales Of All Department Of Veterans Affairs Real Estate Owned Properties Throughout The U.S. And Its Territories Nov., p. 13
Triad Guaranty Insurance Corp. Opened The NASDAQ Stock Market On Oct. 1, The CompanyÂ's 10-Year Anniversary Of Being Listed On The NASDAQ Nov., p. 13
The American Foreclosure Network, St. Louis, held its first Leadership and Default Conference in Wyndham El Conquistador Resort in Fajardo, Puerto Rico Dec., p.10
Venture Encoding, Fort Worth, Texas, has expanded its operations with the opening of a print and mail facility in Austin Dec., p. 10
Columbus, Ohio-based CBC Companies has added foreclosure services to its bundle of mortgage offerings with the recent acquisitions of five default servicing companies Dec., p.10
U.S Recordings, a St. Paul, Minn.-based provider of recording solutions, has completed WisconsinÂ's first, and MinnesotaÂ's second, electronic filing of a Mortgage Satisfaction document using Electronic Real Estate Recording (ERER) standards Dec., p. 11
SRS Group, Walnut Creek, Calif., has expanded its outsourcing services to include post-closing activities with the addition of SRS Lender Services Group Dec., p.11
Denver-based Matrix Asset Management Corp., has acquired the Offer Management System Dec., p.11
Houston-based Stewart Mortgage Information has renewed its agreement with ABN AMRO Mortgage Group Inc. Dec., p.11

GSEs

GSEs Offer Standardization, Technology Author: M. Bates Feb., p.17
Freddie Execs Still Target Author: M. Bates, Oct., p. 7

HOME PRICES

Bubble, Bubble, Toil And Trouble? Author: Ronald S. Deutsch April, p.12

JUNIOR LIENS

Second Liens Offer Opportunities Author: Nick Volpe July, p. 30

LEGAL

What To Do With Damages Author: Steve Linkon Oct., p. 7

LEGISLATION

Anti-Predatory Law Revamped Author: Thomas E. Prior April, p.38

LENDER-PLACED INSURANCE

The Word In Lender-Placed Insurance Author: M. Bates May, p.24
Outsourcing Lender-Placed Insurance Functions Author: David L. Spiro May, p.27
Try Tracking To Protect Your Assets Author: Mike Kehoe May, p.28
Avoid The Sting Of Losses Author: Ron Wiser Nov. p. 14

LIEN POSITION

Junior Lenders In Jeopardy Author: Richard Bauer Jr. March, p.20
Watch The Nuances In California Author: Gene R. Clark June, p.16

LIEN RELEASE

Fix The Roof When ItÂ's Sunny Author: Mike Wileman Nov., p. 10

LOCKBOXES

Putting Money To Use Quickly Author: Jim Lynch March, p.41

LOSS MITIGATION

Loss Mitigation Should Be A Contact Sport Author: Victor G. Draper Feb., p.34
A Shift From 'Loss' To 'Default' Mitigation Author: Joseph C. Smith II June, p.8

MANUFACTURED HOUSING

Getting Help On The Front End Authors: Janaya L. Casavant and Brian J. Carter Sept., p. 24

MORTGAGE FRAUD

Attorneys Bear Time-Frame Trials Author: Robby Wilson March, p.34

NICHE SERVICING

A Lucrative Market Awaits Authors: Ken Perkins And Mitch Oringer Oct., p. 36

OFFSHORE OUTSOURCING

Is The Answer In India? Author: Susan Thrasher Dec., p. 22

OUTSOURCING

Easing Pain Of The Waiting Game Author: Lois Meisler Jan., p.23
Offshore Processing Wave Of Future? Author: Susheel Kurien Feb., p.8
Finding The Way Out Of backlog Bottleneck Author: Jim Stewart Feb., p.38
Not All Servicers Are 'Best In Class' Authors: Thomas Lin and Lee Wardlow March, p.22
The Rationale For IT Outsourcing Author: David L. Henry March, p.28
Managing Extreme Market Swings Author: Richard Roniger July, p. 24
Focus On What Works Author: Jim Stewart Sept., p. 22

PORTFOLIO ANALYSIS

Guarding Against Bubble Trouble Author: Michael D. Youngblood Feb., p.45

PORTFOLIO TRANSFER

Human Touch Remains Essential Author: Ann Gibbons April, p.18

PREDATORY LENDING

Georgia Law Puts Burden On Servicers Author: Thomas J. Prior March, p.38
Knowing Law Is The Best Defense Author: John Clark Brown Jr. May, p.38
Meeting The Onslaught Of Fraud Author: Gene R. Clark and Regan G. Todd Aug., p. 38

PROPERTY MANAGEMENT

A Mix Of High-Touch, High-Tech Author: M. Bates June, p.12

PRIVACY

How Confounding Are Privacy Issues? Author: M. Bates Aug., p. 30

REFINANCING RISK

Model Solutions At Hand For Lenders Author: Michael Bykhovsky Feb., p.12

REO

Speeding Up An Expensive Process Author: Adam Friedman April, p.29
One Agent Keeps Values Consistent Author: Brad Froelich Aug., p. 26
Auctions Offer Platform For Sales Author: Steven L. Good and John L. Wharton Dec. p.24

RISK MANAGEMENT

Regulators Raise Industry Concerns Author: George J. Ostendorf April, p.22

SERVICING PEOPLE

Job Change An Unmitigated Hit: Mark Bragg Author: C. Lepore Jan., p.15
Full-Court Press To Retain Clients: Judith A. Geiger and Tammy Perry Author: C. Lepore Feb., p.22
She's Committed To Outsourcing: Debie Williams Author: C. Lepore April, p.16
The Press To Make Things Happen: Ann Hambly Author: M. Bates June, p.20
Helping Borrowers Stay Put: John Imbriale Author: M. Bates Nov., p. 8

SERVICING PLATFORMS

Keep An Eye On Evolution Author: Dan Scheuble Dec., p.12
The Technology Is Ready For Loans Author: Michael Bates Dec., p.26

SERVICING REPORTS

Trouble Stirs For Debt Collectors Author: G. Tommy Bastian Oct., p. 6
Reverse Mortgage Defaults Are Rising Author: Jerry DeMuth Nov., p. 3
2004 And Beyond: Not Too Shabby Dec., p. 6

SERVICING RIGHTS

Time To Rethink MBS And Fees Author: Marangal I. Domingo May, p.34

SERVICING VALUATIONS

Valuation Sphere Absorbs Run-On Author: Jerry DeMuth Aug., p. 22
The Fed Chimes In On Valuations Author: Jerry DeMuth Aug., p. 23

SPECIAL SERVICING

The New High-Risk Loan Paradigm Author: Joe Caton May, p.20

SUBSERVICING

The 411 On Subservicing Author: Wes Howland June, p.27

TAXES

How To Avoid Tax-Sale Risk Author: Cody Tillack June, p.10

TAX MANAGEMENT

Minimizing Volume Of Costly Errors Author: Lori Nelson-Eshoo Nov., p. 6

TAX SERVICES

A Walk Down Tax Avenue Author: Cody Tillack Nov., p. 24

TECHNOLOGY

Technology: A Long, Strange Trip Author: Dawn Gibbs July, p. 26
Becoming A Business Enabler Author: Don Pettingill III July, p. 32
Integrating Data For Greater Visibility Author: Vinod Badami Aug., p. 32
Standards, Security Are Essential Author: Jerry DeMuth Sept., p. 28
The Customer Ultimately Decides Author: Joe Luca Dec., p. 32

TQM

How To Bolster Process Improvement Author: John A. Uzzi Oct., p. 14
Optimize For Tough Times Authors: Zachery Brice, Randy Boyd And Mitch Lawrie Oct., p. 20

TRAILING DOCUMENTS

Turning To The Space Between Author: John Bordon Oct., p. 30

VALUATIONS

Meeting The Valuations Challenge Author: Patrick Moore May, p.32
The Many Tools For Valuations Author: Charlie Elliott Jr. Aug., p. 34
Comfort In This Risky Business Author: Richard P. Kuegler Sept., p. 30

VENDOR MANAGEMENT

Adapting To Dizzying Alterations Author: Thomas Della Torre Aug., p. 6