Servicing Management

2004 FEATURES AND REPORTS

This index lists feature stories, reports and news items that appeared in Servicing Management in 2004.

If you'd like to purchase a back issue (if unavailable, photocopies will be provided), call our Circulation Desk at (800) 325-6745, ext. 240 to order. Cost is $10 per issue.

AGENCY UPDATES

FHA: Partial Claims, Good Loss Mitigation Jan., p. 12
Fannie Revisits Bankruptcy Timelines Feb., p. 15
Electronic Claims Filing Is Available Aug., p. 31
HUD Releases Loss Mitigation Scores Sept., p. 25
Agencies Ready To Assist Florida Oct., p. 23
Expands Servicer Awards Program Nov., p. 32

ANALYTICS

Employing Risk Evaluation Metrics Author: Bill Garland Apr., p. 20

ASSET MANAGEMENT

REO Never Loses The Human Touch Author: Stephen J. Marengo Sept., p. 10

ASSIGNMENTS, RELEASES & RECONVEYANCES

Get A Handle On County Specifics Author: Jim Stewart Nov., p. 10

BANKRUPTCY

Working With Chapter 13 Trustees Author: Leslie Mann Mar., p. 6
Tackling The Automatic Stay Author: Glen Rubin Mar., p. 30
Confronting Illegal Plan Provisions Author: Jason Wilson-Aguilar Apr., p. 32
Make Bankruptcy Work For You Author: Marcy Ford Nov., p. 22

BEST PRACTICES

Servicing Best Practices Make Sense Author: Sandi Cain Feb., p. 25
Benchmarking Might Cut A Swath Author: Michael Bates Oct., p. 42

BORROWER ISSUES

Financial Literacy Helps Servicers Authors: Michael Taylor Sr. and Herbert Addison Sept., p. 16

CALL CENTERS

Tap The Potential Of Employees Author: Rosemary Turley Oct., p. 46

CLASS ACTION

Beware Second-Mortgage Lawsuits Authors: Richard Martin and Robert Kroeker Mar., p. 26

COLLECTIONS

Help From Counseling Services Authors: Nora Caley and Michael Bates Feb., p. 22
Is Foreclosure Debt Collection? Author: Carolyn A. Taylor July, p. 34

COMMERCIAL

Working Out Delinquent Hotels Author: Peter B. Holmes Aug., p. 34

COMMERCIAL SERVICING

Bundled Services In The Market Authors: Scott Friberg and David Riach Mar., p. 14

COMMERCIAL TECHNOLOGY

Servicing In A Growth Technology Author: Dawn Gibbs July, p. 28

COMPLIANCE

Implementing Controls Is Essential Author: Luke Johnson Apr., p. 22

CONSTRUCTION SERVICING

Strides In Construction Servicing Author: Brad Meyer June, p. 10

CONSULTING

Time For The Annual Checkup Author: Joe Garret Jan., p. 18

COVER STORY

Stay True To The Golden Rule Author: Michael Bates Jan., p. 1
The Effects Of A Watershed Author: Jerry DeMuth Feb., p. 1
Go Ahead: Litigate That Case Author: Tom Farrell Mar., p. 1
Turn Attention To Subservicers Author: Diane DeMarco Apr., p. 1
An Idyllic World Challenged Author: Diane Adams May, p. 26
Maintain Efficiencies At The Phones Author: Nora Caley June, p. 1
Always Better Than REO Author: Michael Bates July, p. 1
Is Any Net Safe Enough? Author: Michael McKeever Aug., p. 1
Preparing For Unanticipated Costs Author: Cheryl Lang Sept., p. 1
A Niche Product Exposed Author: Michael Bates Oct., p. 1
The Wide Implications Of Technology Author: Mike Sullivan Nov., p. 1
Watch What You Move Overseas Author: Nick Woodcock Dec., p. 20

CRM

Technology Helps CRM Efforts Author: Kenny Hargis Jan., p. 8

CUSTOMER RETENTION

Your Customers: Keep Them Author: Rick Norris May, p. 32

DEFAULT MANAGEMENT

Loss Mitigation Or Foreclosure? Author: Joseph C. Smith May, p. 38
Collaborate For A New Environment Author: Mary Hunter Dec., p. 18

DEFAULT RESOLUTION

Mitigating Losses From 'Hello' Author: Michael Bates Aug., p. 25

DEFAULT SERVICES

High-Tech Firms Aid Servicers Author: David L. Frenkel Aug., p. 21

DIRECTORY

Directory Of Mortgage Servicing Technology Jan., p. 28
Directory Of Insurance: Services, Products & Providers Mar. p. 18
Directory Of Property Valuation July, p. 18
Directory Of Subservicers Sept., p. 20

DISTRESSED DEBT

How To Deal With Scratch & Dent Author: Charlie Hodge Oct., p. 12

DOC RETRIEVAL

Wake Up From A Nightmare Author: Bob Lebel Mar., p. 16

DOCUMENT PROCESSING

Following Those Final Documents Author: Jim Stewart Aug., p. 36

EBPP

Focusing On The Payment Author: J. Joshua Hartlage Feb., p. 54
Automation Is Holding Ground Author: Michael Bates June, p. 8
Better Service And Rapid Flow Author: Jerry Portocalis June, p. 14

EVICTION

Dealing With A Contested Eviction Author: Scott Lundberg Feb., p. 43

FIELD SERVICES

The Bare Minimum, At Least Author: Michael Bates Apr., p. 28
Communication At The Core Author: Michael Bates June, p. 12
From Default To Inspection Management Author: Brady Loyacano June, p. 22
An Ever-Evolving Business Author: Steve Cossingham June, p. 24

FLOOD

Clean Up, Maintain And Educate Authors: Darren Teets and Todd Brase May, p. 16
Ten Years After NFIRA Author: James L. Smith May, p. 41
Flood Tech Becomes More Robust Author: Mark T. Reedy July, p. 12

FORECLOSURE

Still Confusion With The Letter Author: Bruce J. Bergman Jan., p. 14
Remedying Those Nasty Senior Liens Author: Bruce Bergman Apr., p. 16
Sweeping Changes In Texas Author: Gregory Balcom June, p. 32
Reviving Extinguished Junior Liens Author: Ronald S. Deutsch July, p. 6
Enter The Co-Op Beast Author: Bruce Bergman July, p. 16
Comply With Laws, Follow Agencies Author: Jerry DeMuth Aug., p. 28
Cuyahoga: Judicious Or Draconian? Author: Edward M. Kochalski Nov., p. 12
Where Are Your Borrowers? Author: Bruce Bergman Nov., p. 37

FYI

Weltman, Weinberg & Reis Co. LPA Launches New Web Site Jan., p. 22
Safeco Financial Institution Solutions Opens New Operations Facility Jan., p. 22
RBMG Inc. Offers Enhanced Services Options To Freddie Mac and ICBA Lenders Jan., p. 22
Standard & Poors Raises Its Residential Alternative Mortgage Servicer Ranking Jan., p. 22
USFN Honors Members And Announces Its 'Awards of Excellence' Jan., p. 22
Glenn Computer Corp. Changes Its Name And Logo To GCC Servicing Systems Jan., p. 22
Safeguard Properties Inc. Forms The Elite Management Group (EMG) Feb., p. 33
Integrated Loan Services Expands Its National Processing Facilities Feb., p. 33
BuyBankHomes.com Posts 39,000 New Registered Home Buyers And 15,000 Property Listings Feb., p. 33
Udren Law Offices PC Moves Its Headquarters Feb., p. 37
Freddie Mac Settles Matters With The Office Of Federal Housing Enterprise Oversight Feb., p. 37
Old Republic Title, Residential Information Services Relocates Its Headquarters Feb., p. 37
Wilshire Financial Services Group Sells Wilshire Credit Corp. To Merrill Lynch Mortgage Capital Inc. Mar., p. 17
GMAC Mortgage Corp. Restructures Its Default Management Operations Department And Promotes Two Executives Mar., p. 17
River Management, Development & Realty Inc. Acquires Susan Wortas Realty Mar., p. 17
GMAC Residential Funding Corp. Creates GMAC Manufactured Housing Mar., p. 17
U.S Recordings And U.S. Bank Announce A Two-Year Agreement With U.S. Recordings Mar., p. 17
The First American Corp. Completes A Letter Of Intent To Acquire SNK Holdings Inc. And Its Subsidiary Operations Apr., p. 42
Waltz Postal Solutions Inc. Announces The Spin-off Of Waltz Secured Outsourcing Apr., p. 42
Trinity Inspection Services Inc. Makes Construction Draw Inspections Available To Users Of London Bridge Group's TCL Apr., p. 42
Lenders One Selects Data Integrity, Fraud Detection And Loss Mitigation Products From AppIntell Apr., p. 42
Fidelity Information Services Completes Most Successful Year-end Processing In Company History Apr., p. 46
GMAC Mortgage Signs Redwood Trust And MortgageIT To Its Subservicing Business Line Apr., p. 46
The Society of Independent Representatives (SIRs) Develops Certification Program For Property Professionals May, p. 36
Mar A. Ben-Ezra PA Works With Habitat For Humanity Of Greater Miami May, p. 36
USFN Launches Its New Web Site May, p. 36
RealtyTrac Inc. Launches Bank Homes Direct May, p. 36
MoneyLine Lending Services and Dovenmuehle Mortgage Inc. Form An Affiliation May, p. 37
U.S. Recordings Expands To Level 3 E-recording In Missouri May, p. 37
Pierce & Associates Appointed To Freddie Macs Designated Counsel Program May, p. 37
The Escrowboard.com Division of OnStaff Partners With The American Escrow Association (AEA) May, p. 37
National Tax Search LLC Opens A New Office Location May, p. 37
Brown & Brown Inc. Acquires Proctor Financial Insurance June, p. 19
The American Foreclosure Network Changes Its Name To American Legal and Financial Network June, p. 19
Loan Protector Insurance Services Selects Intertek Systems Certification As Its Registrar For ISO 9001:2000 Certification June, p. 19
Delta Document Services Launches A New Web Site June, p. 31
NCP Solutions Partners With Princeton eCom June, p. 31
Venture Encoding Service Ltd. Partners With BillMatrix June, p. 31
BPO Tracker Changes Its Name To Clear Capital June, p. 31
Safeguard Properties Inc. Establishes "Hands-on Contractor Field Trip Training" Project July, p. 22
Freddie Mac Awards Colonial Savings Its Tier One Rating And Names The Company To Its Hall Of Fame July, p. 22
Loan Protector Insurance Services Expands Its Office Space In Solon, Ohio July, p. 22
USFN Adds Several Companies As Associate Members July, p. 22
MRG Document Technologies Reorganizes Its Information Services Department July, p. 27
Fair Isaac Corp. Closes Its Acquisition Of London Bridge Software Holding PLC July, p. 27
ServiceLink LP Forms AssetLink LP July, p. 27
Stewart Mortgage Information (SMI) Forms Stewart Default Solutions Inc.(SDS) Aug., p. 18
MortgageSubservicing.com Unveils A Live Subservicing Forum At MortgageSubservicing.com/Forum Aug., p. 18
Fiserve Inc. Moves To New Space In The Blackthorn Corporate Park In South Bend, Ind. Aug., p. 18
Loan Protector Insurance Services Adds New Department Aug., p. 18
HomeVestors Of America Inc. Introduces An REO Program And Single-Family REO Inventory Aug., p. 20
The First American Corporation Completes Acquisition Of SNK Holdings Inc. And Its Subsidiary Operations Aug., p. 20
CTG Real Estate Information Services Acquires Determination Processing Services Inc. Aug., p. 20
TA Associates Completes $41.7 Million Recapitalization Of The Murrayhill Company Aug., p. 20
USFN Holds Its Annual National Default Servicing Seminar And Technology Forum Aug., p. 20
USFN To Develop Best Practices For Servicing Transfers Sept., p. 26
AppIntell Inc. Adds Two Advanced Courses To Its Online Training Curriculum Sept., p. 26
Asset Foreclosure Services Inc., A New Default Services Company, Is Introduced Sept., p. 26
JMB Insurance Opens An Independent Insurance Brokerage Firm Sept., p. 26
Safeguard Properties Inc. Expands And Renames Its Elite Management Group To Safeguard Asset Management Sept., p. 26
Fiserv Inc. Celebrates Its 20th Anniversary By Launching "Fiserv Scholarship Program" Sept., p. 26
Rural Developments Centralized Servicing Center Recognized As USDA Honor Award Recipient Sept., p. 26
U.S. Recordings and Affiliated Computer Services Form Alliance Sept., p. 26
The Law Offices Of Steven J. Melmet Inc. And TD Service Financial Corp. Align Companies Sept., p. 26
Superior Home Services Moves To New Corporate Headquarters In North Scottsdale, Ariz. Oct., p. 50
LASON Inc. Is Acquired By An Affiliate Of Charterhouse Group Inc. Oct., p. 50
Universal Default Services Opens A New Office In Lake Forest, Calif. Oct., p. 50
TransUnion Settlement Solutions Acquires AccuPost Corp. Oct., p. 50
The First American Corp. Acquires A 75% Equity Ownership In Matrix Asset Management And Completes Its Acquisition of Basis100 Inc. Oct., p. 54
The Member Firms Of The National Foreclosure Professionals Donate $33,000 To Habitat For Humanity Nov., p. 28
AssetLink LP Establishes An Office In Denver Nov., p. 28
USFN Releases Its 21st Edition Of Its 'National Mortgage Servicer's Reference Directory' Nov., p. 28
East Point Systems Restructures From A Limited Liability Company To A Corporation Nov., p. 28
The American Legal And Financial Network And REObroker.com Inc. Form Joint Services Arrangement Nov., p. 29
C-BASS Enters Into An Agreement To Acquire A Portfolio Of Assets From PCFS Mortgage Resources Nov., p. 29
QSI And Equinox Partners Form A Partnership To Outsource Back-Office Processes Nov., p. 29
AppIntell Inc. Changes Its Name To AppIntelligence Inc. Nov., p. 29
CiDirect Chooses Taos, N.M., As The Location For Its New Bilingual Insurance Sales And Service Call Center Dec., p. 31
Data Trace LLC Acquires Accu-Search Inc. Dec., p. 31
R.T. Glass & Associates Begins Operations As An Executive Search And Consulting Firm Dec., p. 32
The Prieston Group Chooses AppIntelligence Inc. As Its Partner In DISSCO(TPG) Dec., p. 32
AllDocs Begins Operations As A Provider Of Post-Closing Services To Mortgage Institutions Dec., p. 32
Loan Protector Insurance Services Completes International Organization For Standardization, (ISO) 9001:2000 Certification Dec., p. 32
Franklin Credit Management Corp. Purchases A Pool Of Performing, Subperforming And Nonperforming Mortgage Loans Dec., p. 32
Capital Title Group Real Estate Information Services Changes Its Flood Determination Subsidiary's Name To Nationwide TotalFlood Services Inc. Dec., p. 33
Safeguard Properties Inc. Solidifies Its 'Comprehensive Quality Control Program' Dec., p. 33
The Law Offices Of Draper & Goldberg Expands The Scope Of Its Legal Services Coverage Area Dec., p. 33
The Mortgage Bankers Association Will Incorporate Mortgage Servicing Content And Courses Developed By Fidelity Information Services Dec., p. 33
ACEX LLC Announces Its Formation As A Company Providing Collaborative Contact And Business Information Management Dec., p. 37
Fidelity National Default Solutions Forms A Partnership Between Its NewInvoice LLC Division And RealEC Technologies Dec., p. 37

GSEs

Some Guidance In This Sector Author: Michael Bates Feb., p. 20

HELOC

Cover All Your Bases Author: Larry R. Rothenberg Apr., p. 26

HUD

HUD Focuses On Loss Mitigation Author: Michael Bates Aug., p. 14

INSURANCE

Get To The Bottom Of These Programs Author: Karen Schickel Oct., p. 36

INTERNET

Customer Service And Beyond Author: Dan Scheuble Mar., p. 8
Facilitate REO Disposition Online Author: Christopher L. Saitta Apr., p. 40

LEGAL

Raising The Client Services Bar Author: Colleen Sharkey Aug., p. 16

LEGISLATION

California Bill Affects Foreclosures Author: Marsha Townsend Oct., p. 40

LENDER-PLACED INSURANCE

Protect Your Shop From Allegations Author: Ron Wiser May, p. 20
Another Option For Insurance Author: Larry Cason May, p. 28

LIEN RELEASE

Processing Releases And Assignments Author: Mike Wileman Aug., p. 12

LITIGATION

The Hot Seat: Emotional Distress Author: John Clark Brown Jr. Aug., p. 38
Your Credit-Reporting Obligations Authors: Allan J. Shutt and John Clark Brown Jr. Dec., p. 28

LOSS MITIGATION

Mortgage Insurers Can Offer Help Author: Kymme Hoyle Jan., p. 24
It's The Right Thing To Do Author: Michael Bates Feb., p. 8
Make Short Sales Work For You Author: Patty Wachter Mar., p. 10
It's OK To Play Hide And Seek Author: Vic Draper July, p. 32
Benefit Form Aligned Departments Author: Michael Bates Nov., p. 30

MANUFACTURED HOUSING

Avoid Troubling Servicing Snags Author: Michael Barron Apr., p. 12
Can A Mobile Home Go Immobile? Author: Larry W. Johnson Apr., p. 18
Mobile Home Title And Tax Issues Author: David Torok Sept., p. 30

MERGERS & ACQUISITIONS

Blending Organizations For Success Author: Michelle J. Spellerberg Oct., p. 16

OPERATIONS

Many Relationships To Manage Author: Michael Bates Mar., p. 12

OUTSOURCING

Make Automation Work For You Author: Jerry Portocalis Jan., p. 34

PAYOFFS

Above And Beyond The Law Author: Andrea Lee Negroni Dec., p. 8

PORTFOLIO RETENTION

Assess Loans To Your Advantage Author: Ed Jones Nov., p. 8

PORTFOLIO VALUATION & TRANSFER

Know What You Have Author: Michael Bates Apr., p. 14

PREDATORY SERVICING

An Industry Mulls A Precedent Author: Michael Bates Sept., p. 32

PROPERTY VALUATION

Neither A Boom Nor Bubble Author: Charlie Elliott Jr. Sept., p. 12

QUALITY CONTROL

Inject Quality Into Your Operation Author: Judith Millsaps Feb., p. 28

QUALITY MANAGEMENT

ISO Stretches Into The Servicing Space Author: Ron Wiser Oct., p. 18

REO

REO Cyber-Disposition Author: Julie Brosterman Feb., p. 34
Managing An Expensive Process Author: Clay Cornett Sept., p. 27
When A Loan Becomes An Asset Author: Kim Kennedy Dec., p. 24

REO INSURANCE

Ensure That Claims Go Through Author: Dave Duffy May, p. 34

REO MANAGEMENT

The Right Agent Makes The Difference Author: Jim Jacquelin Apr., p. 30

REO TECHNOLOGY

A Vital Piece Of The Puzzle Author: Todd Mobraten Apr., p. 8

RISK ANALYSIS

Screen Out Some Losses Authors: Michael Sklarz and Norm Miller Feb., p. 52

SERVICING ETHICS

How Do You Measure Up? Author: John LaRose Apr., p. 34

SERVICER EVALUATIONS

This Is A New Era Author: Michael Bates Jan., p. 16

SERVICING PLATFORMS

Outfitting The Mega-Servicer Author: Sadu Thinakal July, p. 38
Core Systems Ready For Action Author: Michael Bates Dec., p. 26

SERVICING REPORTS

FTC Settles With Fairbanks Jan., p. 3
Confusion With The FDCPA Author: Jerry DeMuth Feb., p. 4
U.S. Economic Outlook Strong To 2006 Mar., p. 4
Servicer Gets Most From Internet Apr., p. 4
Delinquency Rates Declined During Quarter May, p. 4
A Duty To Preserve Neighborhoods June, p. 4
A Shift From 'Deceptive' To 'Unfair' July, p. 4
FASB Amendment Alters MSR Rules August, p. 4
Explaining A Decade Of Success Sept., p. 4
Delinquencies Up For Quarter, Down For Year Oct., p. 4
Best Practices Exist For CMBS Servicers Nov., p. 4
Agency Offers List Of Top Shops Dec., p. 4

SIX SIGMA

The Science Behind Performance Author: William E. Rinehart Oct., p. 20
Increase Performance And Profitability Authors: Ellen Rose And Chris Peters Nov., p. 20

SPECIAL SERVICING

Defaults In Complex Portfolios Author: Ty Miller May, p. 8

SUBPRIME

Fairbanks CEO Talks Shop Author: Michael Bates Feb., p. 12
Achieving A Predatory-Free Shop Author: Larry Bonifant Feb., p. 46
Succeed In A Tough Environment Author: Michael Bates May, p. 6
FTC Ripple Spurs Better Communications Author: Kenny Hargis Oct., p. 31

SUBSERVICING

Seize The Tools You Might Lack Author: Gregory V. Janecka May, p. 18

TAX LAW

Dealing With Transfer Legislation Author: Ronald S. Deutsch Feb., p. 40
Watch Capital Gains After Foreclosure Author: C.J. Gehlke June, p. 21

TAX OUTSOURCING

The Door Of Opportunity Opens Author: Kevin Walsh Nov., p. 6

TAX SERVICES

Manage Taxes At Peak Performance Author: Lori Eshoo Nov., p. 24

TECHNOLOGY

Where Will You Be In 2004? Author: Dawn Gibbs Jan., p. 10
Have You Consolidated Lately? Author: Glenn Liebowitz Feb., p. 48
How To Work With The FHLBs Authors: Glenn Liebowitz and Miranda Liebowitz May, p. 12
Is An Oligopoly Good Or Bad? Author: Dan Scheuble July, p. 8
Profoundly Impact The Bottom Line Authors: Jim Brown and Laks Srinivasan Sept., p. 14
Big Adjustments And Shifting Paradigms Author: Dan Scheuble Dec., p. 15

TITLE

Title Search Tools Aid Retention Author: Al Verkuylen Aug., p. 6
What To Do With Title Issues ? Author: Michael Bates Aug., p. 32

Navigating VA's Bid Calculations Author: Terry Ross Oct., p. 26

VALUATION

AVMs Mature And Evolve Author: Tom O'Grady Feb., p. 38
BPOs In The Default Managers Mix Author: Brad Froelich July, p. 14

VENDOR RELATIONSHIPS

A Mutually Beneficial Partnership Author: Steve Niles Feb., p.18
Can Your Vendor Make The Grade? Author: Edmund Di Panni July, p. 24

WEB SERVICES

How Disparate Applications Talk Authors: Shaun Brady and Blair Buxton July, p. 41