Servicing Management

2006 FEATURES AND REPORTS

This index lists feature stories, reports and news items that appeared in Servicing Management in 2006.

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AGENCY UPDATES

HUD Delivers Assistance Initiative; Jan., p. 23
New Freddie Mac Tech Aids Operations; Feb., p. 67
VA Clarifies Policies Regarding Conveyance, BOCs; Apr., p. 27
Industry Must Meet 30-Day Reporting Standard; May, p. 24
Hurricane-Related Relief Measures Continue; June, p. 38
Agencies Revisit Coverage Amounts, Deductibles; July, p. 16
HUD Developing Rule For Assets, Claims; July, p. 16
Rural Development Agency Clarifies REO Procedures; July, p. 17
VA Outlines Preservation Requirements For States; Aug., p. 40
Enhances Network, Clarifies Codes; Aug., p. 41
New Reports Due November 2006; Aug., p. 42
Rural Development Clarifies REO Procedures; Oct., p. 21

ARMs

Even Overblown ARM Predictions Might Have Merit; Author: Michael J. Kling; Oct., p. 12

ASSET MANAGEMENT

Problems With Title Can Derail A Perfectly Good Sale; Author: Charles Ward; Sept., p. 20

ASSIGNMENTS, RELEASES & RECONVEYANCE

Explore Strategies To Stay Compliant And Avoid Penalties; Author: Mike Wileman; Feb., p. 16

ATTORNEY FEES

Be Ready For Greater Judicial Scrutiny Of Fees And Costs; Authors: Wesley Kozeny & Garry McCubbin; Feb., p. 56

BANKRUPTCY

Provisions Related To The Stay Are Not On Solid Ground; Author: Kim Burnette; Mar., p. 21
Judge, Attorneys Tackle Tricky Questions Related To Bankruptcy Reform; Author: Michael Bates; July, p. 8\
Less Risk That Communications Will Violate The Discharge Injunction; Author: Leslie Mann; Aug., p. 11
Bankruptcy Reform Brings New Perks, Challenges To Servicers; Author: Randall S. McHugh; Dec., p. 20
Identify Tricky Perfection Issues To Avoid Future Litigation; Authors: Jennifer West and Chelsea Herring; Dec., p. 30

BORROWER ISSUES

Borrowers Are Seeking Protection; Author: W. Michael Balsley; Jan., p. 22
Learn Something From Every Customer Complaint; Author: Jeanne Rinaldo; Feb., p. 68

CODE ENFORCEMENT

Lien Holders Need To Stay Involved To Minimize Risk Of Losing Collateral; Author: Chris Pochyla; May, p. 8

COLLECTIONS

Delinquent Accounts Held By Spanish Speakers Are Challenging; Author: Michael Bates; Aug., p. 16

COMMERCIAL SERVICING

Advances In Technology Will Be A Boon For Servicers; Author: Dawn Gibbs; Feb., p. 58
Borrowers Would Like To Request How Loans Will Be Serviced; Author: W. Joseph Caton; June, p. 12

COMPLIANCE

Complying With Sarbanes-Oxley Should Be More Than An Afterthought; Author: Robert W. Brown; Feb., p. 19
Perceive Compliance Requirements As Positive Catalysts For Improvement; Author: Shaun M. Brady; Aug., p. 14

COST CONTAINMENT

Routine Calls, Exceptional Costs; Author: Michael Bates; Jan., p. 26
Where Do Servicing Organizations Tend To Lose Money? Author: Arshad Masood; Aug., p. 12

COVER STORY

Expediting Contested Foreclosures; Author: David F. Borrino; Jan., p. 1
Myriad Strategies Will Promote Servicing Success This Year; Author: Michael Bates; Feb., p. 1
Bankruptcy Reform Legislation Is Beginning To Permeate Business; Author: Michael Bates; Mar., p. 14
Challenges And Uncertainty Remain After Months Of Hard Work; Author: Michael Bates; Apr., p. 14
Become Reacquainted With Federal Regulations To Protect Your Portfolios; Author: David Maurstad; May, p. 18
Think You Can Avoid Dealing With Regulation AB Requirements?; Author: Dona DeZube; June, p. 19
Addressing Elements Proactively Can Make HUD Audits Painless; Author: W. Joseph Caton; July, p. 19
Agencies, Insurers And Institutional Investors Agree That Cash Is King; Author: Mitchell Oringer; Aug., p. 46
Behind Wells Fargo's $140 Billion Servicing Portfolio Acquisition; Author: Michael Bates; Sept., p. 12
Proactive Strategies Can Smooth A Potentially Bumpy Ride; Author: Chris Miller; Oct., p. 28
Inadvertent Releases, Data Errors Increase Risk Of Fraud; Author: Jim Stewart; Nov., p. 10
Migration And Integration Capabilities Are Vital For Servicers; Author: Michael Bates; Dec., p. 16

CUSTOMER SERVICE

Resolving Customer Inquiries Swiftly Will Decrease Costs, Raise Satisfaction; Author: Charles Hoecker; June, p. 14

DEFAULT MANAGEMENT

How Concerned Does The Industry Need To Be About ARM Resets; Author: Christopher Cagan; May, p. 16

DEFAULT SERVICING

Consider The First Call With A Delinquent Borrower The Point of Sale; Author: Camillo T. Melchiorre III; Mar., p. 8

DIRECTORY

Directory Of Mortgage Servicing Technology Jan., p. 10

DOCUMENT MANAGEMENT

At $21 Per Loan, Document Tracking Costs Can Add Up Quickly; Authors: Christi Conway Daigle & Sherry Doza; Oct., p. 41

EBPP

Borrowers Are Poised To Increasingly Remit Payments Electronically; Author: Ron Averett; June, p. 34

ECONOMIC TRENDS

Analysts Forecast Economic Challenges From Housing Decline; Author: Alexandrs Rozens; Dec., p. 8

EVICTION

Changes To Detroit Ordinance Would Tweak Eviction Procedures; Author: Kenneth E. Kurel; Oct., p. 32

FIELD SERVICES

Working REOs In The Field Has Been Challenging Ground; Author: Chad Neel; June, p. 11

FORECLOSURE

Cuyahoga County Is Still A Troubled Spot For Servicers; Author: Phillip Barragate; June, p. 29
Tackling Missed Junior Interests In A Foreclosure Proceeding; Author: Bruce J. Bergman; Oct., p. 20

FRAUD

Foster Relationships With Entities That Can Help In The Fight; Author: Arthur Prieston; Apr., p. 17
Enhance Your Ability To Quickly Identify Likely Fraudulent Loans; Author: Mark Fleming; June, p. 30

FYI

HPF Forms Partnership With USA Cares; Jan., p. 8
Remend Inc. Solidifies Financing; Jan., p. 8
Assuarant Specialty Property Center Grows; Jan., p. 8
AFN Trains New Members; Feb., p. 72
Safeguard Properties Inc. Receives Award; Feb., p. 72
Option One Extends Hurricane Relief; Feb., p. 72
LoanPerformance Offers Symposiums; Feb., p. 75
Pro-Teck Services Earns Distinction; Mar., p. 22
First American Real Estate Encompasses Reorganization; Mar., p. 22
CTG REIS Acquires America's Flood Services; Mar., p. 22
AFN And CHD Offers Easy Access To Property Info; Mar., p. 22
Visionet Systems Opens Center In India; Mar., p. 22
U.S. Recordings Completes Expansion Program; Mar., p. 22
Harland Financial Solutions Integrates Content Tools; Mar., p. 22
GMAC Mortgage and Americorp Partners Up; Mar., p. 22
Source One Services Adopts New Name; Apr., p. 19
eAppraiseIT Acquires NAS; Apr., p. 19
Arizona Law Firms Merge To Form Perry & Shapiro LLP; Apr., p. 19
VA Selects Ocwen To Administer Servicing; May, p. 25
Law Firms Involved In Bankruptcy Abuse Prevention Act; May, p. 25
LandAmerica Acquires Capital Title Group; May, p. 25
Ginn Choses GMAC To Handle Servicing Of Lot Loans; June, p. 18
SIRs Improves Field Services; June, p. 18
Lydian Solutions Formed For Joint Venture; June, p. 18
Assurant Acquires Safeco's Outstanding Stock; June, p. 19
REOMAC's Spring Conference Well-Received; June, p. 19
TD Service Conducts Mock Disaster Recovery; June, p. 19
Fidelity Boards Form Committees; July, p. 21
FHA Veterans Form Firm; July, p. 21
Wausau Processing $1 Trillion; July, p. 21
LOGS Network Receives Full Membership; July, p. 21
Bidonland.com Auction Site Developed; July, p. 21
Palm Harbor Chamber of Commerce Awards Nationwide Title Clearing; July, p. 21
Proctor Financial Moves Into New Headquarters; July, p. 22
Safeguard Properties Successful With Field Trips; July, p. 22
LandAmerica Buys Default Tech Company; July, p. 22
Monmouth County, N.J., Begins E-Recording; July, p. 22
BSI Financial Services Repositions To Outsourcing; July, p. 22
Valuations Partnership Between IAS And IntelliReal; Aug., p. 18
Interthinx Headquarters Move To California; Aug., p. 18
Novastar Financial Aids Habitat For Humanity; Aug., p. 18
FIS Provides Flood Services; Aug., p. 18
Mortgage Contracting Services Relocates In Florida; Aug., p. 18
Dalls Forum Covered Trends; Aug., p. 18
Shapiro & Kirsch Now Accepting Kentucky Bankruptcies; Aug., p. 18
Keystone Offers Unique Payback For Customers; Aug., p. 18
Twelve Major Mortgage Lenders Join NeighborWorks; Aug., p. 18
FNBA Chooses GMAC To Handle Subservicing; Aug., p. 37
Fidelity National Default Solutions Awards Firms; Aug., p. 37
Martin, Leigh, Laws & Fritzlen Recognized; Sept., p. 19
Pierce And Associates Now Accepting Case Referrals; Sept., p. 19
Large CMBS Deal In Canada; Sept., p. 19
NeighborWorks America's Hotline Assists Homeowners; Sept., p. 19
Borrower Outreach In New Orleans; Sept., p. 19
Merrill Lynch Acquires Origination From National City Corp; Oct., p. 36
GMAC Undertakes Special Servicing For Radius Mortgage Capital LLC; Oct., p. 36
American Home Mortgage Investment Corp. Acquires Flower Bank FSB; Oct., p. 36
HF Financial Corp Acquires Rights To SDHDA and Fannie Mae Mortgages; Oct., p. 36
First American Field Services Completes Move To Texas Campus; Oct., p. 36
LandAmerica Financial Group Acquires Capital Title Group; Oct., p. 37
Clear Capital, RealtyTrac, and ITS Top Inc. Magazine 500; Oct., p. 37
Old Republic Launches National Default Services Division; Nov., p. 12
Maxim Enterprises Expands Into New Office; Nov., p. 12
UPF Inc. Merges With US Flood Research Inc.; Nov., p. 12
NetBank Inc. Sells Majority Of MSRs; Nov., p. 12
American MLG To Focus On Needs Of Mortgage Banking Industry; Nov., p. 13
First American Loanstar Trustee Services Expands To Washington and Oregon; Nov., p. 13
Irwin Financial Corp. Sells MSRs to Four Independent Acquirers; Nov., p. 13
Stewart Information Services Corp. Establishes New Division; Nov., p. 13
EMC Mortgage Corp. To Consolidate Operations In Texas; Dec., p. 19
Visionet Systems, Lenders First Choice Form ServiceFirst Solutions; Dec., p. 19
IBM Completes Acquisition Of FileNet Corp.; Dec., p. 19
Landata Technologies Reports E-Recording Boom; Dec., p. 19
First American Real Estate Solutions Reaches 250 Million AVM Deliveries; Dec., p. 19
AVMax Signs Agreements With TransUnion, MGIC, Southwest, DataVerify, CBCInnovis; Dec., p. 19

INVESTOR ISSUES

Freddie Mac Concentrates On Hurricane-Related Efforts; Author: Janet Eakes; Feb., p. 70

INSURANCE

Tackling Insurance Data Manually Can Create A Host Of Issues; Author: Ron Wiser; May, p. 10
Storms Have Altered The Landscape As Well As The Insurance Industry; Author: Darrell A. Abbott; May, p. 20
The Fallout Following The 2005 Hurricanes Is Readily Apparent; Author: Ron Wiser; Dec., p. 24

LEGISLATION

Release Processing In New York Will Become More Onerous; Author: Jim Stewart; May, p. 26
Important New Laws Affect Servicers Doing Business In Louisiana; Author: Don Morgan; Aug., p. 43
State Predatory Lending Law Affects High-Cost Mortgages; Author: Joel W. Giddens; Oct., p. 16

LEGAL

U.S. Supreme Court Decision Addresses The Adequacy Of Notice; Author: Ronald S. Deutsch; Oct., p. 43
Employing Practical Tips To Avoid Class Action Litigation; Author: Jerry DeMuth; Dec., p. 11

LIEN RELEASES

Tips For Taking Advantage Of New Processing Strategies; Author: Leslie Meyer; Feb., p. 51

LITIGATION

California Civil Code Section Impacts Attorney Fee Clauses In Documents; Author: Clark Brown Jr.; June, p. 16

LOSS MITIGATION

Eleventh-Hour Settlements Can Be Packed With Danger; Author: Bruce J. Bergman; May, p. 14
Freddie Mac And Servicing Partners Dabble In Counseling Sessions; Author: William Merrill; Aug., p. 48

MANUFACTURED HOUSING

Certain Factors Can Make Default Servicing A Difficult Process; Author: W. Joseph Caton; Aug., p. 44

MARKET TRENDS

What Expectations Are Reasonable In This New Environment?; Author: Michael J. Kling; Feb., p. 28

MARKETING

Cross-Selling To Existing Customers Will Boost The Bottom Line; Author: Rob Lee; May, p. 12
The Risks And Rewards Of Privacy-Compliant Product Marketing; Author: Greg Genua; Oct., p. 22

MERS

E-Note Registration Represents The Next Frontier For Servicers; Author: W. Joseph Caton; June, p. 32

MSRs

Low Retention Rates Will Equate To Shaky Mortgage Servicing Rights; Author: Igor L. Kliakhandler; Mar., p. 11
Fair Value, Market Value And Assumptions-Based Portfolio Sales; Author: Jerry DeMuth; Nov., p. 8

NICHE SERVICING

A Vestige Of A Once-Robust Market Carries On Quietly; Author: Michael Bates; Oct., p. 38

OFFSHORING

How Servicers Can Deploy Intelligent Offshoring To Full Advantage; Author: Arshad Masood; Feb., p. 26
Plucking The Low-Hanging Fruit May No Longer Be Adequate; Author: Robert Shekell; July, p. 10
Do More With Less: Assessing Business Process Outsourcing; Author: Jeff Mouhalis; Nov., p. 27

PORTFOLIO VALUATION & TRANSFER

Executing Transfers Requires Attention To Detail And Extensive Planning; Author: John Bordon; Apr., p. 20

PRODUCTS & SERVICES

Interthinx Expands Web Training; Jan., p. 21
FNF Enhances Online Portal; Jan., p. 21
LandAmerica Enhances Web Ordering And Reporting; Jan., p. 21
Foreclosure.com Improves REO Sale Process; Jan., p. 21
Orion Offers In-House Imaging; Jan., p. 21
Loan Protector Streamlines Policy Info Transmission; Jan., p. 21
Remend Inc. Releases Technology For Default; Feb., p. 59
FICS Includes Loan Boarding Notification; Feb., p. 59
Loan Protector Renames Tool; Feb., p. 59
FIS Partners With XSell LLC; Feb., p. 64
eMortgage Logic Develops New Features; Feb., p. 64
RealEC's New Mortgage Products Now Available; Apr., p. 23
Visionet Releases Loss Estimation Tool; Apr., p. 23
KMC Integrates Middleware; Apr., p. 23
FileNet's Records Management Is Enhanced; Apr., p. 23
Remend Tools Bolster REO Process; Apr., p. 24
Recordings Improves Efficiency; Apr., p. 24
Fiserv and Saxon Collaborates To Improve Investor Work; Apr., p. 24
eAppraiseIt Ensures REO Value Accuracy; Apr., p. 24
SMI Premiers New Valuation Tool; June, p. 26
State Compliance Content Added; June, p. 26
Fisher Law Group Purchases Case System; June, p. 26
Sarbanes-Oxley Technology Aid; June, p. 26
Western Union Provides E-Billing Capabilities; June, p. 27
USA-Foreclosure.com Gets 3M Hits Per Month; June, p. 27
Fidelity & Trust Uses LoanQuest Servicing System; June, p. 27
Visionet Helps Track Legal Functions; June, p. 27
REONetwork.com Pairs Managers With Agents; June, p. 27
New Interface With Freddie; June, p. 27
CFCU Credit Union Uses Systems; Aug., p. 50
Rekon Technologies Joins With U.S. Recordings; Aug., p. 50
NetDirector Partners With Firm Solutions; Aug., p. 50
eRelease Product Complemented; Aug., p. 51
PRIA's Standards Are Adopted; Aug., p. 51
Assurant Inc.'s Processing Tool Gets Patents; Aug., p. 51
RealtyBid.com's Auction Platform Continue's Growth; Sept., p. 22
Scotiabank Taps System; Sept., p. 22
LoanPerformance Unveils New System; Sept., p. 22
Loan Protector Adds Featurse; Sept., p. 23
Martha Croog Integrates KMC Information Systems Software; Oct., p. 27
TransUnion Releases New Property Valuation Tool; Oct., p. 27
Fiserv Partners With Proctor Financial Inc.; Oct., p. 27
ACEX LLC Signs Agreement With LOGS Network; Oct., p. 27
NetDirector Develops New Interface With Clarifire System; Nov., p. 24
Interthinx Releases Fraud Detection Tool; Nov., p. 24
Orion Financial Group Inc. Expands E-Recording Services; Nov., p. 24
KMC Information Systems Product Installed At Law Firm; Nov., p. 25
First American Default Information Services Releases FAPay; Nov., p. 25
Fitch Ratings Releases RMBS Loss Model; Nov., p. 25
Chase Selects Fidelity National Information Services Platform; Nov., p. 25
Archive Systems, Global Realty Outsourcing Form Strategic Alliance; Nov., p. 26
Loan Protector Insurance Services Enhances Programs For Fourth Time; Nov., p. 26
ComplianceEase Introduces System With Insurance-Backed Warranty; Dec., p. 12
XSell LLC Partners With TeleVoice To Provide Marketing Platform; Dec., p. 12
Safeguard Properties Inc. Enhances Property Inspection Service; Dec., p. 12
Wells Fargo CTS Enters Agreement With DPS For Online Services; Dec., p. 12
Veros Software Releases Collateral Tool; Dec., p. 12
FIS Releases Two New Online Products; Dec., p. 12
Fiserv Lending Solutions Adds Retail Loan Accounting Functionality; Dec., p. 13
Tavant Technologies Inc. Now Offers Default Management Capabilities; Dec., p. 13
KMCIS Adds CaseAware Integrate System To Offices; Dec., p. 13
Transunion Introduces Flood Verification System; Dec., p. 13

OUTSOURCING

Why And What Smaller Servicers Choose To Outsource; Author: Michael Bates; Dec., p. 14

PROPERTY VALUATION

Gain Clarity Into What And Who Are Behind Property Appraisals; Author: CJ Gehlke; Sept., p. 10

RATING AGENCIES

S&P, Moody's And Fitch Offer Feedback On Critical Industry Issues; Author: Michael Bates; Sept., p. 14

RECORDING

Prevent Satisfaction Headaches When Recorders Languish; Author: Larry Rothenberg; July, p. 13

REGULATIONS

Why Servicers Must Pay Close Attention To Regulation AB; Authors: Mike Seelig, Lawanda Morris & Richard Gill; Apr., p. 11

REGULATION AB

Reg AB Ups The Ante For Asset-Backed Securities Players; Author: J. Michael Brennan; Oct., p. 34

REO

Management And Disposition Doesn't Have To Be An Either-Or Proposition; Author: Lynn Effinger; Apr., p. 8
Be Certain To Pass Files Prior To Foreclosure Sale Dates; Authors: Nick Salamone & Jim Banford; June, p. 24

SERVICING REPORTS

New Vacant Property Rules In Chicago; Author: Diana Athanasopoulos; Jan. p. 4
Wells Fargo Defers Further; Jan., p. 6
Approaching Seized Property; Author: Shelly Douglass; Jan., p. 6
Ocwen Slammed With Damages; Jan., p. 7
Freddie Mac Survey Serves As A Wake-Up Call; Feb., p. 4
CMBS Servicing Is Improving; Feb., p. 4
Don't Turn Money Away; Author: Joseph C. Smith II; Feb., p. 6
Consumers Not Knowledgeable; Feb., p. 8
Extra Care Necessary; Feb., p. 8
Hurricanes Affect Rates; Feb., p. 9
Rectifying Sale Results; Author: Melissa McKinney; Feb., p. 11
Governing Act Ammended; Author: John Kapitan; Feb., p. 11
Challenges Loom Ahead; Author: Ron Wiser; Feb., p. 13
Workflow Without Technology Lacks Sorely; Author: Michael Bates; Mar., p. 4
Nationwide Rates Up 25 Percent; Mar., p. 6
Volumes Rise In Massachusetts; Mar., p. 6
Filings Surge Prior To Reform; Mar., p. 7
Many Eyes Focus On Your Performance; Author: Michael Bates; Apr., p. 4
Ocwen Seeks Another Look; Apr., p. 4
Wells Fargo Tops $1 Trillion; Apr., p. 6
Disconcerting Data Revealed; Apr., p. 6
Illinois Model Plan Reversed; Apr., 7
Tuesday Sales, No Matter What; Author: Stephen C. Porter; July, p. 4
Nonperforming Global Market Keeps Growing; July, p. 6
Fraud Report outlines Rising Trouble; July, p. 6
High Appreciation Spells Value; July, p. 7
Flood Insurance Industry Mulls Timely Topic; July, p. 7
Having Title Insurance Can Be Absolutely Critical; Author: Michael J. Kling; Aug., p. 4
Models Will Consider Losses; Aug., p. 6
Reviews Minimum Servicing Fees; Aug., p. 7
Announces Rating Activity; Aug., p. 7
SOA Technology Gives Wide View; Aug., p. 7
Rates Still Up Year-Over-Year; Aug., p. 8
Colorado Posts Highest Rate; Aug., p. 9
Agency Reports Decline From '03; Aug., p. 10
Turning To E-Payments; Aug., p. 10
A Focus On Ohio's Rising Foreclosure Rates; Sept., p. 4
RealtyTrac And Foreclosure.com Reports 2006 Foreclosure Rates; Sept., p. 6
Moody's Says Delinquency Performance Is Still Weak; Sept., p. 7
SEC Provides Clarification; Sept., p. 7
Trade Associations Chime In On Issues; Author: William M. LeRoy; Oct., p. 5
Responding To The Foreclosure Crunch; Author: Richard M. Leibert; Oct., p. 6
Prepayment Rates Increase; Oct., p. 6
Moody's Issues Ratings Actions; Oct., p. 7
Volumes Jump To $101 Billion; Oct., p. 8
Fraud Risk Still Rising; Oct., p. 8
Title Perfection Issue Clarified; Author: William Meagher; Oct., p. 8
Early Down, Late Stage Up; Oct., p. 9
Results Mixed For Quarter; Oct., p. 9
Mortgage Market Declines Will Continue Into 2007; Nov., p. 4
Debtor Attorneys Chime In; Nov., p. 6
Loan Performance Weakens For Year; Nov., p. 6
Self-Correcting Mechanism; Nov., p. 7
August Was Not An Anomaly; Nov., p. 7
GMAC Financial Integrating Servicing; Author: Michael Bates; Dec., p. 4
Loan Type Leaps 77% During 2006; Dec., p. 6
No Significant Drops Nationwide; Dec., p. 6
New Cities Top Foreclosure List; Dec., p. 7
Moody's Watching Option One; Dec., p. 7

SERVICING TRENDS

A Collaborative Approach Can Help The Industry Avoid Past Mistakes; Author: William M. LeRoy; Feb., p. 21
Loss-Related Performance Varies Widely Among Servicing Operations; Author: Tom Showalter; Oct., p. 18
Revenue-Hungry Companies Are Beginning To Rethink Servicing's Role; Author: Cary Burch; Oct., p. 26
Focus On Nonprime: Risk-Adjusted Performance Among Servicers; Author: Tom Showalter; Nov., p. 14

TAX

Federal Tax Liens Will Attach To A New Property; Author: Jerry DeMuth; Feb., p. 14
Tax Lien Lenders Challenge Traditional Servicing Risk Models; Authors: J. Kevin Brown & Andrew C. Rohrbacher; Mar., p. 18

TAX SERVICES

Uncovering The Best Practices For Effectively Handling Taxes; Author: Nora Caley; Nov., p. 19

TECHNOLOGY

Stay Protected, But Be Sure To Not Bog Down Operations; Author: Dawn Gibbs; July, p. 14
Technology Tools Aid Operations In The Face Of Disaster; Author: Duke Olrich; Sept., p. 8
New Technology Is The Key To Sustaining Effective Default Servicing; Author: Victor Merritt; p. 22

TITLE

No Bulletproof Solution To Remedy Process Inefficiencies; Author: Michael Bates; Aug., p. 38

TOTAL QUALITY MANAGEMENT

Case Study In Quality: Option One And Six Sigma; Author: Michael Bates; Oct., p. 30