Servicing Management

1999 FEATURES AND REPORTS

This index lists feature stories, reports and news items that appeared in Servicing Management in 1999.

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ACCOUNTING

Perplexed By Complex FAS 133? You're Not Alone. Even Accountants Are Having Difficulty Figuring Out The New Accounting Requirements For Hedge Instruments Author: Jerry DeMuth June, p. 38
FAS 133 Postponed July, p. 8
SFAS No. 125 Rule Spurs Change Dec., p. 4

AFFINITY MARKETING

Are You Losing Money? A Dysfunctional Mortgage Statement Can Cause Confusion, Increase Incoming Calls, And Let Ancillary Income Slip Away Author: Jim Cirilli Jan., p. 14

ARMs

ARM Auction High? Average? May, p. 14

ASSET MANAGEMENT

Servicing The Servicer. Using Asset Managers To Manage The Servicing Asset: What To Manage Author: Gary W. Hutto June, p. 60

BANKRUPTCY

Some Good News On In Rem Cases. Appellate Panel Rules On Fernandez Case, Which Involved Multiple Bankruptcy Filings After Foreclosure, But Caution Is Urged Authors: Steven R. Cameron and Wilfred E. Briesemeister Jan., p. 16
Rule Changes May Hike Costs Feb., p. 6
Congress Moves Reform Bill Aug., p. 6
Fraudulent Loan? Don't Despair. There Are Ways To Collect The Debt, But You Must Act Quickly -- And Legally, Of Course Author: Ronald S. Deutsch Aug., p. 36
USFN Bankruptcy Training Pamphlet Aug., p. 37
GAO Looks At Exemption Use Sept., p. 6

BPOS

BPOs: An Endangered Tool? They're Cheaper Than A Full Appraisal, But Industry Demands And Real Estate Relationships Cause Problems Authors: C.J. Gehlke and Cindy Podosin March, p. 54

COLLECTIONS

Do You Know Your Borrower April, p. 8

COMMERCIAL SERVICING

Oh, The Legal Pitfalls. There Are A Variety Of Methods That Can Be Used In Different Combinations To Best Protect A Servicer's And Lender's Interests When A Commercial Mortgage Defaults Author: Roland P. Reynolds March, p. 16
Servicing Quality Is Questioned June, p. 4

CONVERSION

Surviving A Conversion. No, We're Not Talking About A Religious Experience. But You Might Find Yourself Praying A Lot If You Switch Servicing Systems And You Haven't Done Adequate Prep Work Or Training Author: Gary Hutto March, p. 43

CUSTOMER SERVICE

Capitalize On Your Investment. Call Centers That Consistently Cross-Sell Can Quickly Become A Profit Center As Opposed To A Cost Center Author: John M. Floyd Oct., p. 43

DEFAULT MANAGEMENT

Improve Your Bottom Line. Servicing Value Hinges On Performance. If You're Managing Loans Gone Bad, You Need To Use Technology To Your Best Advantage Author: Ron Morgan March, p. 10
Default Notices Go Electronic May, p. 15
When All Else Fails...Servicers Turn To The Legal Profession For Assistance Author: Jerry DeMuth July, p. 35
It's A Wash On Defaults Sept., p. 8

DELINQUENCIES

MBA Reports Default Rates Feb., p. 6
MI Defaults Outpace Cures Feb., p. 6
Delinquencies Hit 4-Year Low Aug., p. 4
Delinquency Rate Low, Foreclosures Drop Nov., p. 4

DIRECTORIES

Directory of 1998 Articles: A Look Back At Last Year Jan., p. 26
Directory of Mortgage Servicing Technology: The Right Tools At Your Fingertips Jan., p. 34
Directory Of Insurance & Service Providers: Insured - In All Kinds Of Weather. If The Collateral Is Damaged Or Destroyed, And There Is No Insurance In Force, Servicers Will Have, To Steal Ricky Ricardo's Line, 'Some Explaining To Do' June, p. 48
Directory Of Subservicers: They'll Do It For You! Subservicers Will Take On Those Special Loans, Niche Products Or Your Whole Portfolio July, p. 17
Directory Of Assignment & Release Service Providers. These Companies Provide Assignment & Release Services, And More, To The Mortgage Industry Oct., p. 59

DISASTERS

Check That FEMA Web Site! May, p. 16
Disaster Check For Your Portfolio Sept., p. 8
Hurricane Floyd Proves Costly Nov., p. 10

DOCUMENT CUSTODY

It's Not Just File Storage. Excellent Document Custody Delivers Service, Flexibility And Precision Author: Joseph M. Cunniff Jr. Sept., p. 30

ECONOMY

The Economics Of Servicing April, p. 8
Economic Growth Predicted Nov., p. 6
Good Economy Means It's Clean-Up Time Nov., p. 27

ENVIRONMENTAL

Lead-Based Paint Cleanup May, p. 8

FANNIE MAE

Loss Mitigation Form Is Updated Feb., p. 8
REO Information Available Online Feb., p. 8
Lender Record Info Automated Feb., p. 9
New Credit Agencies Added Feb., p. 10
Section 184 Rules Differ March, p. 8
Y2K Policy Is Clarified March, p. 48
Multifamily Info More Accessible April, p. 16
The FHA, Fannie Mae, Attorney Fees April, p. 32
Post-Foreclosure Work Contracted May, p. 12
ARM Auction High? Average? May, p. 14
PMI Benefits For ALL Loans July, p. 10
Tapping Into Tomorrow's Borrowers Sept., p. 4
Insurer List Is Updated Oct., p. 13
Balloon Mortgage Change Is Made Oct., p. 14
"Access" Program Expands Nov., p. 11
Appraisal, Flood E-access Offered Nov., p. 11
VA Completes Evaluation Dec., p. 10

FAS 133

Perplexed By Complex FAS 133? You're Not Alone. Even Accountants Are Having Difficulty Figuring Out The New Accounting Requirements For Hedge Instruments Author: Jerry DeMuth June, p. 38
Hedging A Necessary Strategy In Today's Market June, p. 40

FHA

The FHA, Fannie Mae, Attorney Fees April, p. 32
New Address For HUD MICs May, p. 15
CLAS System Is Terminated May, p. 15
Default Notices Go Electronic May, p. 15
Dakota Disasters Use Forbearance Aug., p. 12
It's All In The Language Sept., p. 13
New Filing Procedures For FHA Insurance Claims Oct., p. 10

FIELD SERVICES

Wired And Bundled. Field Service Providers Consider Their Products, Promotions And Future Relationships Author: Dona DeZube April, p. 30

FLOOD INSURANCE

FEMA Examines A New Strategy Jan., p. 4
Here, Gone, Back Again. The Time-Saving Non-Judicial Foreclosure Is Now Available In New York Author: Bruce J. Bergman Feb., p. 35
Protect Property, Preserve Dreams. The FIA Administration Calls Upon The Lending Community To Do A Better Job In Fulfilling Flood Insurance Requirements Author: Jo Ann Howard March, p. 19
FEMA Proposes Transaction Fee April, p. 12
Continuing An Important Dialog. Vendors Offer Their Observations On the Industry's Flood Compliance Status May, p. 20
Not Too Late For An Update. Registration Is Still Open For The 1999 National Flood Conference May, p. 25
FEMA Extends Rate Break May, p. 26
A Forum On Flood Issues May, p. 27
Outlook For Spring Flooding May, p. 28
Moore Earns Short Award July, p. 8
FEMA Reforms Flood Insurance Dec., p. 4
Insurance Pressures On The Rise. It's A Balancing Act As Servicers StruggleTo Reduce Costs And Protect Assets. Author: Jerry DeMuth Dec., p. 1
Better To Be Safe Than Sorry Dec., p. 14
Checked Your Force Placed Policy Recently? Lenders Can Become Vulnerable To Unncessary Risk When They Do Not Educate Themselves On The Intricacies Of Insurance Policies Author: David L. Spiro Dec., p. 19

FORECAST

Outlook For Loans Optimistic March, p. 6
Tracking The Mortgage Market June, p. 6
Stong Servicing, Production Year Dec., p. 4

FORECLOSURE

Case Closed! Or Not? What To Do When The Borrower Attacks The Settlement Author: Bruce J. Bergman March, p. 21
It's Like A High-Wire Act! What To Do When An Overzealous Referee Delays Your Case Author: Bruce J. Bergman April, p. 38
Post-Foreclosure Work Contracted May, p. 12
A Potpourri Of Concepts. Delaying Tactics; The Deficiency Judgment And The Workout Agreement, Bankruptcy Author: Bruce J. Bergman July, p. 26
Cash The Check? When A Borrower Defaults, Then Pays All Arrears, Foreclosure Gets A Little Tricky Author: Bruce J. Bergman Aug., p. 37
The Judgment Is Final. Borrowers, Or Their Attorneys, Should Speak Now Or... Author: Bruce J. Bergman Sept., p. 37
A Vital Act: Service Of Process. Employ The Right Provision To Flush Out The Borrower Author: Bruce J. Bergman Oct., p. 58
Delinquency Rate Low, Foreclosures Drop Nov., p. 4
Beware Being Gracious To Borrower. Lendings and Servicers Face Pitfalls In Loss Mitigation Efforts Author: Bruce J. Bergman Nov., p. 16
The Foreclosure Game. Servicers And Their Attorneys Must Be Aware That Borrowers May Repeatedly Use The Bankruptcy Process To Delay Foreclosure Author: Jerry DeMuth Nov., p. 23
Good Economy Means It's Clean-Up Time Nov., p. 27
Foreclosure Of The Second Mortgage. The Nuances Of Default On A Second Mortgage Are Worthy Of Note Author: Bruce J. Bergman Dec., p. 32

FREDDIE MAC

Loan Modification Rules Change Feb., p. 10
Some Surprises For Servicers Feb., p. 12
Watt Retires From Multifamily Feb., p. 13
Servicers Should Stand Tall. Freddie Mac Says That The Back Shop Has Been The Backbone Of A Successful 1998 Author: David Glenn Feb., p. 46
Freddie Mac Increases Perks For Servicers April, p. 13
Freddie Mac Honors Servicers April, p. 46
Big Changes For Servicers May, p. 17
Software Enhancements Are Released Aug., p. 8
New Systems? Get 'em Checked Aug., p. 10
EarlyIndicator Now A Solo Act Aug., p. 11
Heads Up! Freddie Mac Tightens Tiers Author: Dona DeZube Sept. p. 9
Web-Based Learning Center Sept., p. 12
Lawmaker Blasts Findings Nov., p. 12
Freddie Mac Modifies Servicing Rules Dec., p. 8

FYI

First American, NIG Will Merge Jan., p. 8
HUD Processing Is Made Easier Jan., p. 47
Dolan Media Acquires BDR Jan., p. 47
Source One Expands Subprime Feb., p. 19
GE Capital, ALLTEL Link Feb., p. 19
C-Bass Launches New Web Site Feb., p. 28
First Nationwide Re-Signs Northwest Feb., p. 28
Capstead Selling Portfolio, Platform Feb., p. 29
Eastman: PLU Shares In An Award Feb., p. 29
First American Financial Corp.: Waiting Period Is shortened Feb., p. 30
First American Acquires Firms Feb., p. 30
First American Financial Corp.: Title Companies Are Bought Out Feb., p. 30
Tristar MGA Has Relocated Feb., p. 31
Sunshine Mortgage Selects Outsourcer Feb., p. 31
INTERLINQ, Terlin Merge Feb., p. 31
Melmet Firm Joins USFN Feb., p. 31
Hunter Mortgage Moves, Upgrades March, p. 27
First American Buys Into Allied March, p. 28
PVC/MURCOR: Stealth Award March, p. 28
Norwest Mortgage Services: Re-signs Client March, p. 28
INTERLINQ Software Corp.: Confirms Deal March, p. 28
Fiserv Acquires RF/Spectrum April, p. 26
ASG Moves Service Center April, p. 26
Transamerica Sold To AEGON N.V. April, p. 26
Professional Development May, p. 29
CMAC-Amerin Get New Name, May, p. 29
Fleet Mortgage Group: Signs Fiserv May, p. 41
Fortis: American Bankers Insurance Acquired May, p. 41
First American Financial Corporation Inks 3 Deals May, p. 42
Proctor Financial Insurance Corp.: McGuire Selects May, p. 44
First American Consolidates May, p. 52
AALM Meets In Lake Tahoe June, p. 22
Triad Guaranty Insurance Corp. Opens New Office June, p. 22
Regions Financial Corp. Renews ALLTEL Contract June, p. 22
First American Title Insurance Company Acquires Firms June, p. 22
Citibank Mortgage Inc.: Source One Deal Is Final June, p. 23
Compu-Link Loan Service Rated By S&P June, p. 23
American City Mortgage Corp. Scores At Top June, p. 23
First American Financial Corporation, NIG Merged July, p. 34
LFC Nationwide Holds User Conference July, p. 34
ALLTELL: Record Crowd Joins July, p. 34
First American Real Estate Information Services Inc. Acquires CMAX Aug., p. 40
Transamerica Real Estate Tax Service, ASG Form An Alliance Aug., p. 40
Ocwen Technology Xchange Inc. Acquires Synergy Software Aug., p. 41
Corporate Management Advisors Inc. Launches Consulting Group Aug., p. 42
Lenders Service Inc. Buys AssetLink Aug., p. 42
INTERLINQ Users View Technology Aug., p. 43
Fiserv Inc. Acquires Alliance ADS Aug., p. 43
MERS Aligns With ALLTEL Aug., p. 43
Lawyers Title Insurance Corp. Acquires Firm Aug., p. 44
First American Outlines Strategy Aug., p. 44
Lawyers Title Insurance Corporation Sells La. Unit Aug., p. 44
First American Buys Gadsden Aug., p. 45
Norwest Mortgage Extends Contract Aug., p. 45
Countrywide Credit Industries Inc. Buys Balboa Insurance Aug., p. 46
Claimstar Inc. Expands Services Aug., p. 46
ALLTEL, UG PMI Service Aug., p. 46
National Computer Print Inc. Expands Market Presence Aug., p. 47
Mortgage Lenders Network Inc. Uses ALLTEL Aug., p. 48
Fidelity National Financial Inc. To Buy Chicago Title Sept., p. 27
ALLTEL Teams With CheckFree Sept., p. 28
Banc One Mortgage Corp. Bulk Sale To First Nationwide Sept., p. 29
First American Title Insurance Company Expands Reach Oct., p. 64
Hunter Mortgage Services A MERS Registrar Oct., p. 66
Mortgage Contracting Services Inc. (MCS) Launches New Web Site Oct., p. 66
Heyman Lyons Group: Heymond, Lyons Form Company Oct., p. 67
Heyman, Lyons, MSTD Align Oct., p. 68
ALLTEL Launches Default System Oct., p. 70
USFN's Nielson Meets Clinton Oct., p. 70
MGIC Investment Corporation/Marshall and Ilsley Corporation: E-Commerce Service Formed Oct., p. 71
billserve.com Inc., NCP Agreement Oct., p. 72
Moran Financial Insurance Services Inc. Changes Name Oct., p. 72
Glenn Computer Corporation (GCC) Hosts PMI Seminar Oct., p. 72
Fort Knox National Company/GMAC: TrueCollect Assists Collectors Oct., p. 73
Concord Software Development Corporation Offers New System Oct., p. 73
Melmet Inc. Firm Y2k Compliant Oct., p. 78
Ocwen Financial Corporation: Opens National Center Dec., p. 20
First American Financial Corporation Acquires Five Star Dec., p. 20
ALLTEL's Mergers, Acquisitions Dec., p. 20
Fidelity National Financial Inc. Stronger Dec., p. 20
Corporate Management Advisors Inc. Launches New Affiliate Dec., p. 20
Fiserv Inc. Acquires Pinehurst Analytics Dec., p. 20
Intuit Inc. Acquires Rock Financial Dec., p. 20

GINNIE MAE

Refi Volumes Prompt Relief March, p. 9
Forbearance For Certain Issuers March, p. 9
EDI Reminder For May 1 April, p. 15
Ginnie Mae's Y2K Tips April, p. 15
Y2K Testing: You're Overdue April, p. 16
GinnieNET: Version 5.2 May, p. 16
Principal Balances June, p. 8
Soldiers, Sailors June, p. 8
Final Certification Deadline Longer Aug., p. 12
Forebearance For Bret Victims Oct., p. 15
Soldiers, Sailors And More Info Oct., p. 16
Ginnie Mae Pool Interest Dates Issued Nov., p. 11
Training For Mortgage Securities Nov., p. 11

HUD

Y2K Survey A Possibility March, p. 8
New Contractors For REO Work April, p. 17
Title Approval Via The Internet April, p. 17
EDI Submission Of Default Data April, p. 18
MIP System Up And Running Oct., p. 14
Documentation Requested Dec., p. 10
Floodplain Rules Clarified Dec., p. 10

INBOX

Insurance For Harassment Cases Jan., p. 3

INSURANCE

Insurance For Harassment Cases Jan., p. 3
MICA Reports Rise In Defaults March, p. 6

INTERNATIONAL SERVICING

Transplant Your Expertise. Foreign Expansion Is One Way For Servicers To Find A New Niche, Though It's Not For The Faint-Of-Heart Author: Dona DeZube June, p. 56
Career Opportunities Exist, Too June, p. 57
Here's How To Get Started June, p. 59

LEGAL

You Want Fries With That? Pizza v. Walter Decision May Have Foreclosure Trustees Eating Crow Author: Ronald S. Deutsch Sept., p. 23
Flipping Schemes Under Scrutiny Oct., p. 4
A Class Action Alert. Beware: Plaintiffs' Class Action Counsel Are Using Individual State Courts As A Springboard For Litigation Author: Mark S. Flynn Oct., p. 20

LEGISLATIVE

Bankruptcy Bill Is Marked Up May, p. 8
Tax Alert Issued for Maryland Loans June, p. 4

LICENSING

New Rules In Pennsylvania. The 10-Year-Old Mortgage and Brokers Act Has Been Amended, And Some Changes Affect Servicing Author: Paul H. Schieber March, p. 64

LOSS MITIGATION

Loss Mitigation Form Is Updated Feb., p. 8
FHA Honors Top Performers April, p. 12
A Lesson In Loss Mitigation. There Are Many Partners In Home Ownership, The Most Important Being The Borrower May, p. 34
GSEs Promise Servicing Improvements May, p. 6
A Brighter Picture For Defaults May, p. 37
Are You A Storm Watcher? Today's Loss Mitigation Efforts Could Be The Umbrella Of Protection That Servicers Will Need Tomorrow Author: Ruth Guillet Fields Aug., p. 20

MBA

Where Are The Elephants April, p. 6
Policy Statement On GSEs Released Oct., p. 6
New Look For MBA Web Site Oct., p. 8
New MBA Division Targets Technology Dec., p. 4

MERS

2 Milestones Are Achieved March, p. 4
Largest Bulk Deal Registered Aug., p. 49

NICHE SERVICING

Moving Beyond Residential Jan., p. 12

OFHEO

Funding Restored By Senate Action Nov., p. 6

OPERATIONS

Maximize Your Investment. Implementing New Technology Requires Business Re-engineering Author: Ron Morgan July, p. 24

OUTSOURCING

Selecting A Subservicer. When The Going Gets Tough, The Tough Turn To Quality Author: Richard Marron April, p. 40

OVERSEAS MARKETS

Exploring The Overseas Market. Large Servicing Companies Have A Global Focus To Their Growth Strategies Author: Jerry Demuth Oct., p. 1

PAYMENTS/COLLECTIONS

Tailor Billing To Your Portfolio. Look At Company Expectations And Borrower Payment Habits Before Deciding On Coupon Books, Or Monthly Quarterly Statements Author: Dona DeZube March, p. 30

PERSPECTIVE

Servicers Should Stand Tall. Freddie Mac Says That The Back Shop Has Been The Backbone Of A Successful 1998 Author: David Glenn Feb., p. 46
Only The Efficient Survive. There Are Lessons Learned From Jumping In And Out Of Industry Firestorms Author: Gary Hutto May, p. 48
Servicing Revisited. You Can't Go Home Again? Well, Maybe You Can Author: Gary Hutto July, p. 32
The Brave New World Of Servicing. Keeping Good Borrowers Isn't Rocket Science, But There Are Corporate, Legal Mindsets To Be Changed Author: Joe Garrett Oct., p. 49

PMI

PMI Law Is Effective This Month July, p. 6
Guide Helps You Follow The Law July, p. 7
PMI Policy Goes Beyond Federal Law July, p. 10

PROPERTY TAXES

Tax Alert Issued For Maryland Loans June, p. 4

PROPERTY VALUATIONS

Not As Easy As It Seems. Placing An Accurate Value On Delinquent, REO Properties Is Critical, But It Can Be Difficult Author: Jim Bassarear June, p. 21
Points To Consider In The Valuation Process June, p. 33

QUALITY CONTROL

Keeping HELs Performing March, p. 6

REFIS

Refi Future: Who Holds The Loans? Larger Seller/Servicer Clients Can Develop A Direct Lending Capability Designed To Retain Customers Without Loan Officers In Place Author: Jerry DeMuth Dec., p. 36

REO

REO Information Available Online Feb., p. 8
Selling REO: Is There Radon? March, p. 4
Dealing With: The REO From Hell Author: Glenn H. Wechsler Sept., p. 26
Year 2000 REO Survival Guide. The Present REO Sales Environment Calls For A Link Between Portfolio Segment And Appropriate Marketing Strategy To Produce Superior Results Author: Thomas J. Walsh Dec., p. 22
Mixing Technology And People A Key To REO Success. The Key To A Successful REO Operation Is Having The Right Blend Of Technology And Employee Skills Author: Julius Fabrini Dec., p. 26

SERVICER RANKINGS

Put Your Operation To The Test. Wall Street Rankings Are Necessary For Some Servicers, But For Others Is It Just Gilding The Lily? Author: Dona DeZube Feb., p. 38

SERVICING PEOPLE

Ed Hughes, GMAC Mortgage Jan., p. 10
James Guerin, Long Beach Mortgage Co. Feb., p. 16
T. Jackson Case, National City Mortgage Co. March, p. 58
John LaRose, Compu-Link April, p. 19
Yousry Bissada, Canada Trust May, p. 30
Susan Semba, Idaho Housing and Finance Association June, p. 10
Lee Gross, American City Mortgage July, p. 22
J.B. Stamper, Liberty Lending Services Inc. Aug., p. 17
Sally Parella Battison, Bank Of Newport Sept., p. 17
Christopher "Kit" Sumner, Crossland Mortgage Corp. Oct. p. 17
John R. Griggs, Centex Home Equity Corp. Nov., p. 17
Edward Burger, Midwest Loan Services Dec., p. 29

SERVICING RIGHTS

Feeding The Servicing Rights Animal. FAS 125, Yield Maintenance and Defeasance Are Placing Greater Importance On Mortgage Servicing Rights Author: Mark A. Hill Nov., p. 20

SPECIAL SERVICING

It's No Vacation! Timeshare Loans are Individual Mortgages for Fractional Interests In Properties. They're Tricky To Service, Don't Stay For More Than 10 Years, And Are Profitable Author: Dona DeZube March, p. 14
Carving Out Market Niches. Subservicers Are Targeting Specialized Mortgage Products. Some Are Embracing Private Label and Personalized Service As Their Niches Author: Michael J. Kling July, p. 12
It's Not Just The Products. The People Servicing These Loans Are Just As Special; Certainly, They Are Innovative Author: Ruth Guillet Fields Oct., p. 55

SSCRA

NATO Campaign Triggers Act. Soldiers Called To Serve May Be Eligible For Mortgage Relief Under A Simple, But Often Misunderstood, Civil Relief Act Author: Alan S. Wolf June, p. 15

STAFFING

Do You Need A Helping Hand? Short- And Long-Term Needs Have Servicers Looking Toward Insourcing And Outsourcing As Solutions Author: Celia Robinson March, p. 34

SUBORDINATIONS

Where's The Payoff? Not All Borrowers Choose To Refi Both Their First And Second Mortgages, Leaving Servicers To Decide Whether Being Junior Lienholder Is Still OK Authors: Donna Beinfeld and Candis Duke March, p. 51
Headache Prevention Begins On The Front Page March, p. 52
Servicers Should Have Clear Policies March, p. 53

SUBPRIME

End Of The Road For Subprime? No, But Recent Market Events Have Forced Some Servicers To Take Detours Author: Dona DeZube Feb., p. 1

SUBSERVICING

Picking The Right Label. Do You Want To Be Known To Your Borrower? Most Lenders Do, But Some Are Willing To Make The Relationship Transparent Author: Lee Wardlow March, p. 36
Selecting A Subservicer. When The Going Gets Tough, The Tough Turn To Quality Author: Richard Marron April, p. 40

TAX SERVICES

Vendors Work To Form Links. Effort Designed To Bring Efficiencies To The Tax Service Process Could Open The Door For Additional Service Interfaces Author: Jerry DeMuth Feb., p. 32
'Twas A Night In December (Deep In The Heart Of Taxes) Author: Mark R. Johnson Dec., p. 38

TECHNOLOGY

REO Information Available Online Feb., p. 8
Lender Record Info Automated Feb., p. 9
Get Your Quotes Ready. No, Not For Contracts, But For All Those Calls You're Going To Get: Is Your Company Y2K Ready? Author: John R. Graham March, p. 70
GinnieNET: Version 5.2 May, p. 16
Who's Driving The Bus? Servicers Must Craft Current Technologies Into Their Best Use And Provide Direction To Developers Author: Jerry DeMuth May, p. 39
Commercial Servicers On Track. Vendors Have Confidence In Compliance But Warn That Interfaces Still Need Checking Author: Michael J. Kling July, p. 30
Software Enhancements Are Released Aug., p. 8
New Systems? Get 'em Checked Aug., p. 10
Servicing In The Next Millennium. Web Enablement Adds Power To The Mortgage Business Of The Connectivity Revolution Author: Sadu Thinakal Aug., p. 28
Imaging On A Dime. There Is An Inexpensive Way To Share Documents Electronically Using The Latest Technology Author: Marc C. Lee Aug., p. 32
Databases And Data Warehouses. As Computer Technology Has Matured, Database Technology Is Becoming More Of A Tool That Servicing Managers Can Use Author: Gary Hutto Oct., p. 30
Query Language And Other Terms Oct., p. 32
Technology Applications For Loan Servicers Oct., p. 33
Creating Value With Cross-Selling Oct., p. 34
A Key Role For Servicing Managers Oct., p. 35
Tricks Of The Trade For Using Today's Database Technology Oct., p. 36
Rev Up That Engine! DRIVING Your Mortgage Servicing System In Real Time Author: Donald J. Kalescky Oct., p. 46
Exploring The Next Dimension. There Are Four Levels In the Evolution Of Development Of Web-Based Servicing Author: Lisa Fagan Oct., p. 51
New MBA Division Targets Technology Dec., p. 4

TRAINING

Workshops Provide Industry Insights Sept., p. 16

TRENDS

Home Values On The Rise May, p. 10
Defending Your Portfolio June, p. 6
The State Of Servicing June, p. 8
Let's House Everybody! The Drive To Increase Homeownership Has Fulfilled Dreams For Some, Fueled Nightmares For Others Author: Jim Bassarear Aug., p. 34

Convey Property Tax Information May, p. 16
Conveyances June, p. 8

VALUATIONS

Whoosh... Was That A BPO? April, p. 33
Automated? Hands-On? Combinations? Loan Servicers Need Accurate Property Valuations As Part Of The Entire Loss Mitigation Cycle Authors: C.J. Gehlke and Cindy Podosin July, p. 28

WORKFLOW

Imaging Can Help A Servicer Improve The Data-Intensive, Time Consuming, Sometimes Overwhelming Task Of Processing Insurance Mail-Flow Author: Craig Korotko March, p. 24

WORKPLACE

Filling The Employee Pool. Finding, Training, Keeping Good People Will Be A Challenge For Some Firms March, p. 62
Who's Calling The Shots April, p. 10
Beware The Illegal Interview. Think The Interview Is Tough On A Candidate? Uh-Uh. The Wrong Questions Can Cost Your Company - Big Time! Author: David E. Harwood June, p. 24
Business Process Modeling. Servicing Has Suffered From The Same Narrow Focus Emphasizing Function Rather Than The Aggregate Process Of Servicing Loans Author: Gary Hutto Nov., p. 29
How To Write A Business Plan. A Business Plan Can Help You Prepare For The Future And Improve Your Company's Management, Employee Training And Marketing Efforts Author: Gary Opper Dec., p. 39

YEAR 2000

Is The Servicing Industry Ready For The Year 2000? Even The Largest Of Servicers Could Encounter Glitches. But Many Small And Medium-Sized Servicers, Experts Say, Have Yet To Give The Y2K Problem The Attention It Long Ago Deserved. Author: Jerry DeMuth Jan. p. 1
The Countdown Is Underway. The Servicing Industry Is Preparing Itself For Jan. 1, 2000, But Can Still Expect Some Glitches Author: Jerry DeMuth Jan., p. 20
Y2K Ready? Expect Glitches Feb., p. 6
Y2K Survey A Possibility March, p. 8
Y2K Policy Is Clarified March, p. 48
Get Your Quotes Ready. No, Not For Contracts, But For All Those Calls You're Going To Get: Is Your Company Y2K Ready? Author: John R. Graham March, p. 70
Ginnie Mae's Y2K Tips April, p. 15
Y2K Testing: You're Overdue April, p. 16
Bill May Limit Y2K Liabilities May, p. 10